Customer Service Material Handler

Devin E. Gibson Jr

Humble, TX 510-***-**** *********@*****.***

Order Fulfillment Associate

PROFESSIONAL SUMMARY

Service focused and detail orientated, Order Fulfilment Associate with 2+ years of experience in a high-volume material handling distribution center environment. Highly organized problem-solver with exceptional communication and interpersonal skills committed to delivering a high level of customer service with diplomacy and tact. Known for working well under pressure without compromising the quality of service, while prioritizing customer needs.

SKILLS

Customer Service • Inventory Management • Material Handler

Merchandising • Store Support • Forklift Certified

Problem Resolution • Environmental Services • Shipping & Receiving

PROFESSIONAL EXPERIENCE

H-E-B Warehouse Houston, TX

Distribution Partner II- Order Picker 02/2023-Current

• Accurately select, stage, pack and palletize cases of frozen products in a clean, organized damage-free manner to be sent to

H-E-B retail locations according to work instructions.

• Examine, verify, and secure outgoing orders to ensure that the quality of products meet specifications and properly tag

orders with defined shipment information.

• Operate pallet jacks, forklifts, and other material handling equipment safely and efficiently by following Standard Operating

Procedures to prevent equipment and facility damage as well as maintain the use of proper protective equipment and safety

gear while working in frozen (-10) facility.

• Organize, rotate, maintain, and verify existing inventory as well as replenish stock by opening master cases to match products

against assigned location to refill selection lanes efficiently and effectively for pick-to-light selection.

• Prioritize and complete work assignments in a timely manner ensuring that my work performance meets or exceeds

individual, team, and facility productivity goals and accuracy standards for on-time release of trailers.

Home Depot Emeryville, CA

Order Fulfilment Associate 08/2020-02/2022

• Received, processed, and fulfilled customer orders for different sales channels and departments within the retail store by

accurately picking and staging orders for customer pick up in a timely manner.

• Utilized handheld RF scanners to retrieve and verify customer orders, product availability, pricing, and to locate merchandise

to complete the order fulfilment process.

• Provided excellent customer service by phone and in person to answer product-related questions, review customer orders,

make recommendations, research, and resolve issues and complaints with a sense of urgency ensuring customer satisfaction.

• Assisted customers in the lot with carrying out items, lifting, loading, and unloading merchandise as needed.

• Maintained a clean and sanitized work environment, while maintaining a high level of safety and quality.

Industrial Medic Clinic Antioch, CA

Environmental Services Technician 01/2020-08/2020

• Maintained the highest quality standards in the facility through effective cleaning of patient areas, offices, rest rooms,

hallways and waiting areas.

• Cleaned offices and common areas, emptied trash, and restocked supplies in restrooms.

• Identified concerns with facilities and major maintenance concerns, and escalated issues to management.

• Hand-dusted and wiped down office furniture, fixtures, and windowsills to keep areas clean.

• Maintained office floors and carpets with regular mopping, steam cleaning and shampooing.

• Cleaned, vacuumed, and dusted all areas of the medical office building to maintain an organized, professional

appearance for employees and clients.

EDUCATION

Pittsburg Senior High School Pittsburg, CA •High School Diploma 06/2020

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