Customer Service Data Entry
Resume:
Melissa J. Brown
Contact
Quick hello*** Magnolia Lane
Sterling, CO 80751
***********@*****.***
Objective
To obtain a position that is rewarding and beneficial to all.
Education
August 2004
Bachelors of Science Criminal Justice & Criminology
Metro State College of Denver
May 2000
Associate Degree in Criminal Justice
Northeastern Junior College
Experience
May2023 –October 2023
Eastern Colorado Services for the Developmentally Disabled, Sterling Colorado
Title Held
Residential Director
Duties
Supervised and managed three residential programs
Customer Service (answering/directing calls from clients and guardians)
Greeting and assisting clients and family members
Data entry (maintaining the integrity of client’s personal information)
Scheduling appointments for clients
Creating scheduled for staff
Creating healthy menus
Assisting staff, and other residential directors (teamwork)
Paying client bills
Maintaining residential cleanliness
Creating files and scanning data
Qualified medication administration personnel (QMAP) certified through the state
Performance evaluations of staff
March 2023-April 2023
H&R Block, Sterling Colorado
March 2023-May 2023
Title Held
Customer Service Professional
Duties
Customer Service (answering/directing calls
Greeting and assisting customers
Data entry (maintaining the integrity of client’s personal information)
Scheduling appointments for clients
Assisting agents (teamwork)
Collecting payment and making deposits
Maintaining office cleanliness
Creating files and scanning data
May 2021-October 2022
Re-1 Valley School District, Sterling Middle School
Title Held
Special Education Teacher
Duties
Working one-one with students
Creating lessons plans for language arts and math manipulatives.
Monitoring behaviors (positive and negative) and responding when needed.
January 5, 2021 – May 2021
Re-1 Valley School District, Sterling Middle School
Title Held
PARA
Duties
Working one-one with students
Aiding the teacher as needed
Creating lessons plans for language arts and math manipulatives.
Monitoring behaviors (positive and negative) and responding when needed.
Student emotional support
Special education testing and preparation of Individualized Education Plans
May 1, 2001 – October 9, 2020
13th Judicial District Probation Department, State of Colorado
Titles Held
Senate Bill 94 Case Manager
Probation Officer 1 and Senate Bill 94 Case Manager
Senior Probation Officer
Duties
Supervision of Juvenile and Adult Offenders
Treatment Referrals and Follow-thru on Treatment Plan
Mentoring and Coaching of New Employees
Offender Assessment and Analysis of Needs
Coordination of Reporting with Courts, Management and Treatment Providers
Drug Testing Facilitation
Complete Management of Case Loads with Minimal Supervision
Key Skills
MS Office Suite
Coaching & Mentoring
Organization
Timeliness
*Thorough Documentation
Report Composition
Data entry and maintaining integrity
Typologies Training
Leadership Training/Courses
Special education assessment training
Individualized Education Plan Training
Motivational Interviewing
Understanding and Incorporating the Five Languages of Appreciation in the Workplace
Understanding Different Workstyles
Emotional Intelligence for Work and Life
Three Pillars of Leadership Enrichment
Thinking for a Change Facilitator Training
Orientation to Supervision
Interview Pro: How to Conduct Effective Interviews
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