Los Angeles Customer Service

PATRICIA FORD

Los Angeles, CA ***** • 323-***-**** • **********@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing

interpersonal skills, excellent time management and problem-solving skills.

Skills

Customer Service

High-Level Multitasking

File Organization

Strong Organizational Abilities

Detail-oriented Approach

Time Management

Work History

SENIOR ADMINISTRATIVE ASSOCIATE, 11/2021 to 02/2024

UPS – Los Angeles, CA

Tracked and traced estimated arrival dates of container shipments at delivery ports all over the world.

Acted as backup for other employees by providing support and adapting to requirements of department.

Improved communication within team by drafting concise reports, memos, and correspondence.

Organized and maintained electronic filing systems for easy retrieval of important documents and records.

Collaborated with various departments to complete projects efficiently and effectively.

Member of the CHSP Team (Comprehensive Health and Safety Process) & the EEC Team (Employee Engagement Team) 1/22 -4/23

OCEAN CUSTOMER SUPPORT REPRESENTATIVE II FOR UPS, 06/2021 to 10/2021

UPS – Torrance, CA

Maintained databases to track and record customer data for over two hundred accounts.

Tracked and traced estimated arrival dates of container shipments at delivery ports all over the world.

Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

PROFESSIONAL TRAVEL PLANNER, 12/2003 to 02/2020

CORPORATE TRAVEL MANAGEMENT – Montrose, CA

Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.

Participated in ongoing professional development opportunities to stay current on advancements within the travel industry and better serve clients.

Organized group travel experiences for special occasions such as weddings or family reunions, providing seamless coordination from start to finish.

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