Banquet Server Call

Hugo Alberto Muñoz Araoz

**** *** ***. *****, ** 33133

Mobile Ph: 651-***-****

Email: ***********@*****.***

PROFESSIONAL EXPERIENCE

**** – Present ON CALL Banquet Server at Trump International Beach Resort, Hilton Worldwide Mpls

Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.

Perform pre- and post-shift side work; set-up, condiments, etc.

Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.

Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.

Properly store all reusable goods.

Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.

Performs tableside or buffet food preparation and service as required

Replenish buffets, food & beverage stations, and snack breaks in a timely manner.

2013 – 2023 ON CALL Banquet Server at Hyatt Regency Mpls, JW MARRIOTT MOA

•Inspect Setup table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.

• Inspect linen, silver, and china prior to using them.

• Sets up banquet meal functions as prescribed by the Banquet Function sheet.

• Serve and retrieve food and/or alcoholic, non alcoholic beverage in the order and to the

expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.

• Monitors guests, anticipates needs responds to requests, ensures satisfaction

• Replenish buffets, food & beverage stations, and snack breaks in a timely manner.

• Respond to guest requests in a friendly, timely, and efficient manner

• Maintain high standards of safety and cleanliness in all areas.

• Communicate with the team in any areas of need, problems and concerns

• Reports any deviations from standards to Captain/Supervisor.

• Completes assigned end of shift duties.

• Other duties as assigned

2011 – 2023 Insurance Agent – Progressive Insurance – West St. Paul, MN

Provide service to customers’ insurance needs by selling life, auto, home, and business insurance.

Develop a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.

Approach potential clients by utilizing mailings and phone solicitation.

Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.

2009 -2011 Marketing Associate – US Food Services – St. Paul, MN

Recruited to pioneer St. Paul/Minneapolis Hispanic business community while increasing its products and services.

Responsible for increasing sales volume within the local assigned marketing boundaries.

Develop custom relationship with customers.

Expand accounts by presenting new marketing ideas, products, services, and sales tools.

Increase customer profitability by suggesting new marketing strategies.

Research current marketing trends and suggest new products ideas to customers.

2007 – 2009 Marketing Associate – SYSCO Food Services – St. Paul, MN

Recruited to pioneer St. Paul/Minneapolis Hispanic business community while increasing its products and services.

Responsible for increasing sales volume within the local assigned marketing boundaries.

Develop custom relationship with customers.

Expand accounts by presenting new marketing ideas, products, services, and sales tools.

Increase customer profitability by suggesting new marketing strategies.

Research current marketing trends and suggest new products ideas to customers.

2001 – 2007 Sole Proprietary Business – Café Mi Pueblo – St. Paul, MN

Managed his fast-food restaurant located in Payne Avenue. Some of the primary functions involved planning, money management, customer service, human resources management, supply management, marketing strategy and plan, advertising media.

Adapted business operations to changing market conditions by creating new products/menu, improving services, promoting the restaurant in a new and innovative way.

Hired, trained, and supervised employees.

Implemented system solutions involving strong analytical skills, systems and business problem solving.

Demonstrated knowledge and experience managing a multiple complex fast-pace business environment meeting critical deadlines. These included: product, market, competition, suppliers.

Collected, organized, maintained, reported and interpreted financial data about the restaurant.

1986 – 1994 Associate Director of Investment Funds and Corporate Accounts – Banco

Mercantil, Bancomer, Banamex – Mexico City.

Responsible for:

Reconciling Funds of Passive Accounts.

Reporting national daily sales-purchase transactions of Investment Funds.

Supervising personnel within activity developments.

Training personnel in the daily administration of Investment Funds.

EDUCATION AND EXPERIENCE:

1980 – 1984 Business Administration University of Mexico.

1986 – 1987 Bank and Credit I T A M, Mexico

Contact this candidate