Customer Service Warehouse Associate

Sharee Curtis

757-***-**** *********@*****.***

CAREER OBJECTIVE

Seeking a career opportunity in the logistics industry where I can use my skills in leadership, management and hands on work.

PROFESSIONAL EXPERIENCE

FC Warehouse Associate, Amazon (11/2022 – Present)

Use scanners to read bar codes on products.

View prompts on screens and follow the direction for some tasks.

Operate power industrial trucks (PIT) such as a pallet driver,

Stand, walk, push, pull, squat, bend, and reach during shifts.

Adhere to strict safety, quality, and fulfillment production standards.

Owner, Shimmer and Shine Cleaning LLC (05/2017 – Present)

Experience cleaning medical facilities, fitness centers, office buildings, industrial sites and warehouses.

Lead all aspects of contract negotiations, marketing and customer relations.

Conduct recruitment and hiring of qualified part time contract workers to support the growth of our business.

Develop customized marketing materials to increase the brand awareness of our business.

Quality Assurance Rep, Xerox, Chesapeake VA (12/2012 – 12/2015)

Directly responsible for receiving inbound billing and service calls from customers.

Consistently exceeded operations production and quality measures for customer service and satisfaction.

Actively listened and probed callers to process authorizations and other customer service requests.

Researched and communicated member eligibility and authorization inquiries for customers.

Assistant Manager, UPS Store, Virginia Beach, VA (10/2008 – 12/2012)

Delivered world-class customer service to customers by receiving and processing packages for shipment.

Practiced good listening skills with customers, team members, vendors, and leadership.

Received and processed packages for courier shipping, including lifting and weighing packages on scales.

Took action to learn NEW products, services, alternative solutions, and industry trends.

Managed demanding and frustrated customers to turn a stressful event into a positive experience.

Customer Service Rep, LogistiCare, Norfolk, VA (07/2001 – 09/2008)

Worked diligently to resolve member concerns while processing requests in an accurate and timely manner.

Received and documented customer concerns while ensuring all relevant information is correct.

Adhered to all company policies and procedures Maintains an acceptable attendance and tardiness record.

Ensured accurate data input and demonstrated personal commitment to producing high quality work.

EDUCATION

Landstown High School, Virginia Beach, VA

High School Diploma, 2001

ADDITIONAL SKILLS

Proficient in Microsoft Office

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