Data Entry Call Center

JADA LUCAS

Owings Mills, MD ***** · 443-***-****

**************@*****.***

EXPERIENCE

AUGUST 2023 – PRESENT

CALL CENTER REPRESENTATIVE, Rekor Systems inc

Manage a large volume of inbound and outbound calls in a timely manner.

Identify customer needs, research issues, and provide solutions, ensuring customer satisfaction.

Maintain ownership of calls throughout the lifecycle, including follow-ups and escalations.

Build positive relationships with customers, handling questions, cancellations, and confirmations.

Complete daily data entry and processing tasks accurately.

MARCH 2021 – AUGUST 2023

CUSTOMER SERVICE ASSOCIATE, Home Goods

Greeted and served customers in a warm and efficient manner.

Identified and resolved customer issues and concerns.

Conducted returns and exchanges, following established procedures.

Utilized POS system for sales transactions.

JUNE 2020– PRESENT

PHOTO BOOTH ATTENDANT, 3 j’s Entertainment

Coordinated the setup and breakdown of photo booths at diverse events, including corporate functions, weddings, and proms, ensuring a seamless and enjoyable experience for customers.

• Collaborated closely with clients to understand their preferences and expectations, striving to exceed their satisfaction with personalized service.

• Selected and recommended suitable equipment and props based on the specific requirements of each event, demonstrating attention to detail and a customer-centric approach.

Conducted regular maintenance and quality checks on equipment to uphold reliability and ensure uninterrupted service delivery, prioritizing customer convenience and comfort.

Provided prompt and efficient printing of photos onsite, delivering memorable keepsakes to customers and reinforcing positive experiences.

EDUCATION

2021-PRESENT

BUSINESS MANAGEMENT, Community College Of Baltimore County

2018-2021

New Town High School, Owings Mills MD

SKILLS

Business awareness

People skills

Teamwork

Multi-tasking

Transaction experience

Inventory control

Time management

Diligence

Contact this candidate