Quality Assurance Data Entry

**** ********** ***, ******** ** *****, United States. Phone 678-***-****

Email: ****.******@*****.*** ****.******@*******.*** LinkedIn: www.linkedin.com/in/knowsanjibbasu

VP, Quality Assurance Manager, PNC Bank Certified Scrum Master (CSM), Scrum Certified Product Owner (CSPO)

Agile, Quality Assurance, Vendor Management CPR Certified Chess Enthusiast and Coach Soccer coach for Kids’ US Citizen

“Quality is never an accident; it is always the result of intelligent effort.” – John Ruskin

Sanjib Basu

23+ years of experience as a Software Engineering professional who worked across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components for various clients

Served in various pre-sales, management and technical positions including Engagement/Delivery Manager, Senior QA/Test Manager, Senior Project Manager, Vendor relationship management

Hired and Managed staff - recruiting, performance reviews, and retention models to decrease turnover at the staff and contractor levels

Strong expertise in Project Lifecycle, Quality Assurance, Testing, Project Management Processes, Process Improvement, Risk Management, Process Models like ISO, CMM, HIPAA, Agile processes with industry experience in Banking (Treasury, Payments), Health Care, Credit cards

PNC Bank 2017 – present

VP, Quality Assurance Manager

Managing and leading a team of QA testers and analysts for some of the most complex commercial lending applications for the Bank’s C&IB division. Agile methodology, multiple applications, multiple environments, multiple sprint teams, both manual and automation testing

Highmark Health Soln 2016 – 2017

Team Manager – Business Platform,

Built and managed a team of programmers, system analysts and BAs spread across geographies to achieve and exceed delivery goals, quality of service and above all, customer satisfaction

As a front-facing Membership Rapid Response team lead, managed customer escalations and expectations, by coordinating with billing, claims, customer service, portal

Cognizant Technology Solutions 2006 – 2016

Sr. Manager, Projects

Worked for various clients including First Data, BNY Mellon, PNC Bank, JP Morgan Chase

Various projects executed as part of the very innovative and pioneering ‘test pool’ concept

Manage U.S. and Offshore based teams of Quality Control Analysts and Quality Control Engineers

Involved in Multiple Special assignments, transforming teams to high performing teams in terms of technical expertise, industry standard processes and procedures – in the process, helped improving the overall Software Quality Engagement model and maximizing ROI on software quality

TCS, Nomura Securities, Computer Associates 1999 – 2006

Worked for various companies as a tester and teat lead

I’m a resident of Pittsburgh, the ‘Steelers Country’, for last 15+ years. When I’m not working, I like to coach kids' soccer and chess and enjoy photography, painting, cooking, gardening and making friends

2024 – CSM and CSPO

2023 – Certificate in AI from MIT

2024 – Certificate in Data Science from Cornell - ongoing

2006 – MBA in Systems

and Finance

1999 – MS in Computer

Applications

1996 – BS in Mathematics

1998 – Diploma in French Language

Creativity

Leadership

Organization

Problem solving

Teamwork

Agile Framework

Vendor Management

Mentorship

Apart from English, knowledge of French and Spanish languages along with two Indian languages Bengali and Hindi

UNIX, Windows, Mainframe

ORACLE, SQL Server

Python (pursuing), R (Pursuing)

JIRA, HP Quality Center (ALM), Microsoft Office Suites, HP Service Manager

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