Account Specialist Customer

Professional summary

Prior to my retirement, my last decade at Duke Energy was spent as a Customer Account Specialist specializing in managing of Large Commercial and Industrial accounts in the Midwest. With customers such as The City of Cincinnati, University of Cincinnati and Cincinnati Metropolitan Housing Development I had the responsibility of making sure energy management issues were resolved, prompt payments were made in a timely manner and helping the customer come up with ways of being more energy efficient. Employment history

Duke Energy Customer Account Specialist Cincinnati Jul 2008 - Dec 2019

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Duke Energy Billing Representative Cincinnati

Jan 2005 - Jul 2008

Responsible for managing and supporting Bill Payment Option with Payment Vendor. First line of contact at company when issues arise and making contact with vendor. Responsible for implementing updates and fixes when necessary

Skills

Problem-solving Time management

Adaptability Leadership

Analytical thinking

Education

Cincinnati State Technical and Community College Cincinnati Ohio Jan 1999

Mary Austin

Customer Service Representative

9378 stoneybrooke, Cincinnati, United States, 45231 513-***-****

**************@*****.***

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