Customer Service Representative
Resume:
Amanda Jurado
Bilingual Customer Service Representative, recovery coach Garden City, ID 83714
**************@*****.***
Looking to work for a company that gives me room for growth and the tools to succeed in what I'm doing.
Willing to relocate to: Boise, ID
Authorized to work in the US for any employer
Work Experience
Customer service support and scheduling
Hartford Steam Boiler Inspection and Insurance - Boise, ID May 2023 to November 2023
Call clients to schedule appointment for a claim that was sent to the company and then decide whether the appointment is onsite or by video.
Customer Support Specialist
Universal Language Service, Inc. - Washington, DC May 2021 to November 2022
Connect clients that face language barriers with an interpreter for medical appts, courts.
Customer Service Representative
Qualfon - T-Mobile - Boise, ID
January 2019 to April 2021
Worked on a campaign with T-Mobile. Upgraded customers service get service started as well as help the customer choose the right phone. Handled two screens and basic computer skills
•Performed data entry for customer information, orders and shipments
•Performed customer service surveys
•Provided policy and service information
•Assisted customers with a warm and professional attitude
•Answered general questions
•Resolved customer information and complaints
•Responsible for cashier duties
•Created credit card applications
Broker/customer service Representative
Can Do and shower agency - Boise, ID
October 2018 to April 2021
Handling inbound and outbound calls, multi line experience, taking payments from customers, cash handling, keeping clients information confidential as well, returning calls at a timely matter, opening at closing the building, cashing out money at the end of the day and accounting for all money going in and going out, making reminder cards,post mart cards for up coming billing,maintain an office setting professional look, reporting to owner/supervisor about any issues, writing auto policies accordingly to the client, keeping files organized and clients files updated. I am also fluent in Spanish, reading and writing.
Quality Assurance Laboratory Technician
J.R Simplot - Caldwell, ID
January 2013 to June 2018
Ensure that all product meets specifications and requirements to ship out to customer.
Machine Operator
J.R. Simplot Company - Caldwell, ID May 2012 to October 2016
Opened the restaurant, including the registers; supervised other employees; greeted and waited on customers; managed fresh inventory; handled ordering and shipping; trained new employees.
•Worked on assembly line for years
•Maintained plant safety by following SQF and PPE rules and regulations
•Effectively collaborated with team leads
•Trained in GMPs
•Safely maintained activity logs
•Performed quality checks
•Safely monitored equipment
Packaging Machine Operator
Idahoan Foods, LLC - Idaho Falls, ID
October 2011 to April 2016
Operate machinery, sauce line, Von gal and other machinery on line One. Control inventory as well as make sure product is moved and scanned to right location. Continue all functions of the Forklift Operator.
Packaging Certify Forklift Operator
Efficiently transport product and materials. Maintain correct supply of materials on the dumping sequence process control. Utilize M3 program to ensure proper product FIFO consumption and inventory control. Follow and encourage good manufacturing practices. Continuously monitor all equipment effectiveness (hopper, drum elevators, agitators and dam/diced pumps).
Preschool Teacher/Cook
Creative Children's Center - Boise, ID
June 2006 to January 2012
Modeled. enforced, and provided direction and guidance to children from the ages of 2-14 years old. Provided supervision, training, and development opportunities for new preschool teachers. Oversaw inventory for the kitchen department. Prepared lesson plans
Childcare Provider
State of Idaho - Idaho, Idaho, US
January 2001 to July 2011
Child Care Provider
Provided daily childcare for 6 children, ages ranged from 2-10 years old. Kept a monthly inventory of all expenses associated with the daycare.
Floor Supervisor
Idaho Youth Ranch - Boise, ID
October 2006 to September 2007
Opened and closed the store including the registers. Arranged incoming donations. Organized humanity efforts, such as Coats for Kids.
Education
General Education Development in GED
Eastern Idaho Technical College - Idaho Falls, ID March 2015 to Present
Associate's degree in Medical assistant
Stevens Henager College - Idaho Falls, ID May 2016 to June 2018
Certificate in Certified Recovery coach
Ccar - Idaho Falls, ID
Skills
•Quality Assurance (4 years)
•Quality Control
•Lab Technician
•QA
•Quality Inspector
•Chemistry
•Haccp
•Food Science
•Genetics
•Manufacturing
•Machine Operator
•Customer Service
•Customer Care
•Call Center (6 years)
•CSR
•Customer Support
•Bilingual
•Management Experience (2 years)
•Childcare (10+ years)
•Office Experience (3 years)
•Customer Service (5 years)
•Billing (5 years)
•Multi-line Phone Systems (5 years)
•Teaching
•Cold Calling
•English
•Supervising Experience
•Toddler Care
•Mentoring
•Typing (2 years)
•HITRUST
•Medical collection
•Hotel experience
•Microsoft Office
•Multilingual
•Customer service
•Janitorial experience
•Management
•Hospitality
•Guest services
•Hotel experience
•Front desk
•Guest relations
•Sales
•Cash handling
•Cash register
Languages
• Spanish - Fluent
Certifications and Licenses
Certified recovery coach Present
Early Childhood Education
ServSafe
Driver's License
First Aid Certification
CPR Certification
Medical Billing Certification
Additional Information
Bilingual fluent in Spanish
Certificate for business management and leadership
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