Information Systems Customer Service
Resume:
Bachelor Of Science:
Information Systems
University Of Maryland
Baltimore County
Associate Of Applied Science:
Cybersecurity
Community College Of Baltimore
County
Essex, MD
***********@*****.***
Nottingham, MD 21236
Skills
Software: Microsoft Baseline
Security Analyzer (MBSA), Word,
Excel, Wireshark Protocol
Analyzer,Cisco Packet Tracer,
Nmap, LNS, NetCat, DDosPing,
SMAC, PGP Desktop, VeriFinger
EvaluationProgram, hping,
Nessus Vulnerability Scanner
•
Staff training and
development: Proven
leadership experience with an
ability to train new hires in a
timely manner
•
Product and service
knowledge: Able to break-down
complex systems & processes so
that clients can understand more
clearly
•
Education And Training
• 3.21 GPA
Dean's List Fall 2019 - Spring
2020
•
Driven undergraduate cybersecurity student with exceptional work ethic who can meet strict deadlines. Seeking an entry-level position in the cybersecurity field. The Nautilus Diner - Assistant Manager
Timonium, MD
07/2017 - Current
Maryland Live Casino - Support Engineer
Hanover, MD
04/2022 - 10/2022
Fluent in Greek and English
Vissarion Begaj
Summary
Experience
• Effectively address and resolve customer concerns to ensure satisfaction
• Provide high level customer service in a fast-paced environment Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
•
Organizes schedules, workflows and shift coverage to meet expected business demands.
•
Maintains inventory accuracy by counting stock-on-hand and reconciling discrepancies.
•
Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
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Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
•
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
•
Documented repair processes and helped streamline procedures for future technical support actions.
•
• Disassembled computer systems to troubleshoot and resolve hardware issues. Languages
Relevant Coursework
Cisco I: Intro to Networks, Cisco II: Routing and Switching Essentials, Cisco III: Scaling Networks, Cisco IV: Connecting Networks, Operating Systems Security, Ethical Hacking and Defense
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Intro to Firewalls [FALL 2019]: After creating and troubleshooting the rule-set, performed hands on activity by constructing the
firewall physical topology
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Intro to Intrusion Detection/Prevention [FALL 2019]: Given a set up crime scene, conducted the investigation as a group following all the correct procedures and requirements according to the law
•
Contact this candidate