Information Technology Project Management
Resume:
PROFESSIONAL PROFILE
As a member of senior management team, maximize development, delivery, and technical support of multimillion-dollar business. Demonstrated experience in planning, developing and implementing cutting edge information technology solutions, to address business opportunities. Develop strategic plans for implementations and operations of client services, products support, quality assurance, and training. Initiate and enforce strict budget controls addressing company needs and promotions of growth. Adapt at crises management, troubleshooting, problem-solving, and negotiating. Strong record of success in creating robust IT architectures and infrastructures both on-primes and on Cloud. Ability to bring benefits of IT to solve business issues. Building high performance teams, project management, implementing best practice methodologies and continuous improvement programs-CIP. CORE COMPETENCIES
Cloud Computing (SaaS/IaaS/PaaS)
Business Process Automation
Contract and Budget Development and Management
Disaster Recovery and Business Continuity Planning
Omni-channel Retail Strategy
Infrastructure Design and Implementation
IT Governance & Policy Development
Team Building/Recruitment/Vendor Management
AREAS OF EXPERTISE
Digital Transformation
Microsoft Dynamics 365 ERP
Sales Force Automation (SFA)
ITIL V3 & IT Governance
Cloud Computing
Datacenter Virtualization
Project Management (PMP)
Systems Integration & Automation
Telecom Network, Quality NQT
PROFESSIONAL EXPERIENCE
Gulf Taleed Commercial Services Co.
FMCG – Philip Morris International (PMI).
IT DIRECTOR
Saudi Arabia
Oct, 2015 – Now
Gulf Taleed is part of Aggad Investment Company (AICO), which was established in 1975 by Sheikh Omar Aggad. Today AICO stands firmly at the helm of eight companies and is a recognized leader across a wide range of various industry sectors. Gulf Taleed started in 2009 with only 17 employees, our operation now consists of more than 300 employees across KSA serving Philip Morris International (PMI) in all of its commercial operations. Building state-of-the-art IT infrastructure that covers 300+ employees, 11 geographical areas including 1 on-premises datacenter with 11+ servers, 1 Cloud datacenter on MS Azure with 12+ servers and 1 Cloud datacenter on MS Azure for disaster recovery running Azure Site Recovery (ASR). Successfully migrating MS Dynamics AX Production Environments to MS Dynamics 365. Management, direction, and integration for MS Dynamics ERP and ITAC Sales Force Automation-SFA. Creating reverse-backup from the Cloud servers to on-premises datacenter. Working with VMWare & Veeam backup & replication. Authoring, publishing, putting-to-use and enforcing the IT policies, procedures, and standards. Automating business processes to achieve paperless desk experience. Analyzing the business requirements of all departments to determine their technology needs, leading strategic IT investments & projects, controlling CapEx and OpEx budget, report on expenditure. Managing procurement and vendors relationship. Managing IT staff, assign priorities for /and coordinates the activities of IT staff.
Alzewayed Holding.
Holding Group – Education, Medical, Retail, Real-estate. IT DIRECTOR
Saudi Arabia
Nov, 2011 – Sep, 2015
Al-Zweid Holding is a group of companies that provides a variety of services in the Kingdom of Saudi Arabia, they own Al-Ghad International Colleges for Medical Science, Medical Centers, real-estate development and many others. Building and development of the group’s Information Technology roadmap, varying from IT infrastructure to MS Dynamics ERP. We exist in 7 geographical areas including 15 colleges with 15 on-premises datacenters. 1 Cloud datacenter on MS Azure with 4+ servers. Establishing internal technical academy for Student Information System (SIS) to ensure the IT talents are up to date and equipped with needed knowledge. Authored IT policies and procedures that are within industry standards. Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Haitham J. Siam
Director, Information Technology
Hands-on professional who enjoys rolling up his sleeves and working with the team to achieve goals. FMCG experience. Automation. Digital Transformation. Cloud computing. Omni-channel retail strategy. Responsible for the overall planning, organizing, execution and support of all IT functions. Development of new technical solutions. *******.****@*****.*** +966-**-***-**** Riyadh, KSA https://www.linkedin.com/in/haithamsiam hsiam Page 2 of 4
Managing IT staff by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees.
Ericsson Telecommunication Company.
Telecom – Telecom Technology Manufacturer.
IT MANAGER
Jordan
Feb, 2010 – Nov, 2011
Ericsson Telecommunication Company was formed in 1876. World leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity. Today, Ericsson has more than 101,000 employees driving success all over the world. Ericsson mission is to ensure a sustainable and connected future, because what we do today sets the foundation for what’s possible tomorrow. Our purpose and vision set out the power of mobile connectivity to deliver positive change, and the focused role that Ericsson will play in shaping that change to create a better world. Managing all aspects of the IT infrastructure of Ericsson Telecommunication Company in the levant region, supporting Ericsson employees with all IT related requests in Jordan and Iraq, implementation of the IT core services in multiple telecommunication operators such as COREK, ORANGE, Al-Wataniya and many others. Responsible for the implementation of multiple technologies such as Windows Server 2008, Microsoft Hyper-V Server, HP blade and rack mounted servers, HP Autoloader LTO3 Library, HP ProCurve core switch.
Working closely with HP managed services teams to maintain the overall services running for the Ericsson account in the levant region, supporting HP managed services in all operations related to upgrades and migrations of new systems, troubleshoot, and maintain internet and LAN connectivity, VPN, email delivery, monitor bandwidth usage and recommend upgrades as needed, procure all IT needed equipment, and maintain communication with major IT service companies. Controlling CapEx and OpEx budget, report on expenditures, forecasting requirements, preparing an annual budget. Build IT capacity internally by providing management and training to the staff. Medex Healthcare Services Ltd.
Provider of Healthcare Infrastructure & Management. IT MANAGER
Saudi Arabia
Dec, 2008 – Feb, 2010
Medex Healthcare Services was established in 2008 as one of the leading Healthcare Management companies in the region. Medex is a leader in Ambulatory Care Services management through its integrated efficient model of care and is the first company in Saudi Arabia to gain the prestigious JCI quality accreditation for a general independent polyclinic. Responsible for managing the expansion of the IT infrastructure. Building new Tier-3 datacenter at headquarter and Tier-1 datacenters at branches. Designing, managing and implementation of cabling for IT, telecommunication, and electric infrastructure. Installation of CCTV surveillance, infrared security, and hybrid telephone exchange. Designing, implementing, configuring, and managing servers, switches, routers, VPN tunnels. Managing IT inventory, procurement, and vendors relationship with the IT department (RFQ, RFP, RFI).
Manage contracts with telecom companies and detailed documentation of the IT department (IT procedures, third-party helpdesk tickets, defined data and network security strategies, policies, password protection procedure, network traffic monitoring, recommended necessary upgrades, inventory of all equipment, accessories, and licenses, etc.). Ensure availability of “industry specific services” such as Hospital Information Systems (HIS), taking into consideration sizing for hardware, network, bandwidth, and security for each system. Manage IT Staff of 6 IT engineers.
Orange Telecom.
Telecommunication Operator.
IT CONSULTANT
Jordan
Mar, 2008 – Dec, 2008
Orange Jordan is one of Orange Group’s subsidiaries in 26 countries, one of the world’s top ten operators, with 136,000 employees serving a total customer base of 288 million customers worldwide. Orange offers a wide range of information technology and telecommunication services not only to individuals, but also to businesses under the brand Orange Business Services. Developing and implementing data and network security strategies and policies, password protection as needed and performing daily backups and restorations, monitoring network traffic and recommend necessary upgrades. Designing and implementing anti- virus strategies, ensure that staff members are aware of spyware, adware, and virus threats. Daily monitoring of the International Astellia Platform Ocean Server and GSM captured signals and provide daily status log of success and failures, Business Objects Page 3 of 4
XI Release Server installation and maintenance, and NetAct V5.2 Server administration. Using business objects to create business reports.
Providing traces and specific reports needed by the management concerning GSM captured information. Providing IT technical support for the Technical Departments. Installation of software packages (MapInfo 9.5, Remedy PM, Reflection Con. Utility and Business Objects). Creating, designing, and implementation of business processes through ARS. Academy of Educational Development.
USAID Project for Ministry of Education.
IT CONSULTANT
Jordan
Feb, 2007 – Mar, 2008
Academy for Educational Development (AED) is a nonprofit organization that focused on education, health and economic development for the "least advantaged in the United States and developing countries throughout the world.", AED operated more than 250 programs in the United States and in 150 other countries around the world. Designing, implementing and testing new systems required by AED management and Ministry of Education (MOE). Supporting the project staff, vendors relationship management both in Jordan and USA. Helping develop, integrate, and maximize the value of IT systems. Providing strategic advice, troubleshooting technical issues, and offering expertise in areas such as hardware, software, networks, and project management. Financial control and budget preparation for IT projects. Providing strategic advice on using technology to achieve goals set by AED management. Prepare documentations and reports for installed systems and the status of project advancement. Creating and maintaining databases and generating final reports based on inventory and data surveys. Maintain internet connection and VPN connections. Providing IT infrastructure consultation of best designs and implementation plans for the MOE’s servers and services. Qatar International Trading.
Construction & IT Infrastructure.
IT CONSULTANT
Qatar
Nov, 2004 – Feb, 2007
Qatar International Trading is one of the leading IT managed services companies in Doha, it was established in 1999, and provided IT services to multiple business segments such as banking, healthcare service providers and education. Providing IT technical support to users of both hardware and software. Monitoring network and servers and their operational conditions and write reports to the management. Coordinating with the remote support teams all the scheduled operations and migrations of new servers. Managing servers and providing weekly status reports on their overall conditions in addition to implementing new policies assigned by the senior management. Configuring new services as necessary according to planned schedules provided by the IT centralized management and perform the necessary tests to insure smooth transitions. Daily monitoring of server hits including all kind of SPAM mail filtering and malicious attachments quarantine. Troubleshooting and maintaining internet connectivity, email delivery, monitoring bandwidth usage and recommending upgrades as needed.
Procuring all IT needed devices and keeping communication with major IT services companies. EDUCATION & TRAINING
EDUCATION:
Bachelor of Science, major: Computers and Information Systems, in 2004, from PHILADELPHIA UNIVERSITY, Amman – Jordan.
TRAINING:
TOGAF 9.1 Enterprise Architecture – Global Knowledge.
Finance for Non-Finance - LEORON.
7 Habits of Highly Effective People - LEORON.
Performance Management - LEORON.
Executive Presentation Skills – Virginia Institute of Finance.
Information Technology Infrastructure Library (ITIL) version 3 from AXELOS.
Project Management Professional (PMP), from PROJECT MANAGEMENT INSTITUTE.
Microsoft System Center Configuration Manager 2012, 2016 (SCCM), from MICROSOFT.
Learning Champions – Virginia Institute of Finance.
Diverse Team Dynamics – Virginia Institute of Finance.
Managing Change – Virginia Institute of Finance.
Leading with Agility and Resilience – Virginia Institute of Finance.
Microsoft Certified Professional (MCP), in 2005, from MICROSOFT.
Microsoft Hyper-V 2012 server (Hyper-V), from MICROSOFT. Page 4 of 4
Microsoft Office SharePoint Server, from MICROSOFT.
Microsoft Certified System Engineer (MCSE), from MICROSOFT. o Configuring Microsoft Windows Vista Client.
o Configuring, Managing and Maintaining Windows Server 2008 Servers. o Implementing and Managing Microsoft Exchange Server 2007. o Implementing Microsoft Internet Security and Acceleration (ISA) Server 2006. o Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. o Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure. o Installing, Configuring, and Administering Microsoft Windows XP Professional. o Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2000 / 2004. o Implementing and Managing Microsoft Exchange Server 2003. o SQL Server 2000, 2005 and 2008 Database Implementation, Administration and Maintenance. o Implementing and Managing Microsoft Windows Server Update Service (WSUS). o Implementing Microsoft Internet Information Server (IIS).
MS.NET Studio (MSVS), from MICROSOFT.
o Microsoft Active Server Pages .NET 2003 Framework (ASP.NET). o Microsoft Visual Basic .NET 2003 Framework (VB.NET).
VMware Virtualization Technology (VMware ESX and ESXi server), from Training center at Amman – Jordan.
Cisco Certified Network Associate (CCNA), from CISCO. o Networking Basics.
o Routers and Routing Basics.
o Switching Basics and Intermediate Routing.
o WAN Technologies
International English Language Testing System (IELTS), in 2011, from BRITISH COUNCIL, Amman – Jordan.
Astellia GSM Solution
o Cigale GSM.
o Cigale View.
o Activity Analysis.
Astellia Roaming Solution
o Cigale Roaming.
o Cigale View.
ADDITIONAL
SOFTWARE: MICROSOFT:
• Microsoft Servers: Windows Server 2000, 2003, 2008, 2012 and 2019 (AD, DHCP, DNS, IIS, Terminal Services, RDP). Windows Server Update Service (WSUS). Internet Security and Acceleration (ISA) 2000, 2004 and 2006. Forefront Threat Management Gateway (TMG) 2010. Share Point Server 2007. Exchange Server 2003 and 2007. SQL Server 2000, 2005, 2008 and 2012. System Center 2007, 2010 and 2016 (SCCM, SCOM). System Management Server 2003 and 2008 (SMS). Automated Deployment Services 2008 (ADS).
• Windows Clients: Windows 3.1, 95, 98, ME, 2000, XP, Vista, 7, 8 and 10.
• Microsoft Office: Office 1997, 2000, XP, 2003, 2007, 2010, 2013, 2019 and Office 365.
• Visual studio 2003, 2005, 2008, 2010 and 2015; Team Foundation Server (TFS) 2010; SourceSafe 2005; Active Server Pages.NET, Mobile.NET, Active X Data Object.NET, Visual Basic.NET, HTML, GIF. SQL Server business Intelligence Studio (SSIS) and crystal reports. MOBILE OS:
• IOS, Android, Maemo, Symbian and Windows Mobile 7, 8 & 10. ERP /CRM:
• Microsoft Dynamics AX 2012 R3 / Microsoft Dynamics 365. OTHERS:
• Web Content Management Systems (CMS), Document Management System (DMS), BMC Remedy (ITSM Software), MAC OS, Adobe Suit (Photoshop, Illustrator, etc.), MySQL, Oracle, VMware vSphere 5 ESXi and Workstation (8, 9); Solar Wind, Symantec (Backup Exec, Endpoints, Ghost, etc.), Acronis (True Home Image, Backup & Recovery Server, etc.), Hirens, ARD, GFI (Endpoints, Event Manager, Mail Essentials, Web Monitor, etc.), Sales Force Automation solution (SFA), ITAC SFA, Veeam. HARDWARE: IBM X Series, DELL PE Series, FUJITSU, HP ProLiant Series (ML, DL & BL), FortiGate, Forti Analyzer, RAID, Backup tape device, SAN, NAS, EqualLogic, MSA, UPS, PDU, Printers, Multifunction, Cisco Routers, Switches, PIX, Firewall, Access Points, Access Controls, Surveillance Systems, Cameras, DVR, PBX, Modems, Bridges, Honeywell handhelds, Cabinets, Intermec handhelds, Sky Control monitoring. NETWORK: Routing, Switching and WAN Technologies, LAN, Wireless (Wi-Fi, WiMAX, GPRS, 3G, 4G, VSAT and MPLS Microwave), VPN, DSL, TCP/IP, VLAN, FortiGate.
LANGUAGES: Fluent Arabic and English.
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