Customer Service/Assistant Server
Resume:
DEAN JAMES
Venice Florida, U.S.A
Tel: 876-***-**** -WhatsApp Tel: 941-***-**** (Cell)
Email: ************@*****.***
Experience
Housekeeper/Spa Attendant, Snake River Lodge, Wyoming May 15. – Oct. 15. 2024 (H2B Worker)
•Cleaning and replenishing guest rooms.
•Cleaning the spa and ensure all necessary amenities are there for masseuse and guest.
Assistant Server/Barback, Sharky's on the Pier, Venice, Florida Dec. 2023 – May 2024 (H2B Worker)
•Clean and prepare guest tables.
•Prep and replenished side stations during service time
•Bring drinks orders.
•I also did Barback where I set up the bar, replenish liquors and make mixes.
Valet Attendant:
•Parking and retrieving automobiles for customers and guests at hotels, restaurants, and other businesses.
•Helping guests exit and enter their vehicles.
•Operating automobiles and tracking vehicle locations.
•Greeting guests and assisting with luggage.
•Providing excellent customer service.
Banquet Setup, Grand Hotel, Michigan, USA May – Nov. 2023
(H2B Worker)
•Help prepare the event space.
•Serve patrons food and beverage in a friendly manner.
•Ensure guests/customers are having a good time.
•Clean up after each event.
Assistant Server/Barback, Sharky's on the Pier, Venice, Florida Dec. 2022 – May 2023
(H2B Worker)
•Clean and prepare tables with silverware and glassware.
•Prep and replenished side stations during service time
•Bring drinks orders.
•I also did Barback where I set up the bar, replenish liquors and make mixes.
Valet Attendant:
•Parking and retrieving automobiles for customers and guests at hotels, restaurants, and other businesses.
•Helping guests exit and enter their vehicles.
•Operating automobiles and tracking vehicle locations.
•Greeting guests and assisting with luggage.
•Providing excellent customer service.
Assistant Server/Server/Catering, Forest Highlands, Arizona May – Nov. 2022
(H2B Worker)
•Clean and prepare tables with silverware and glassware.
•Take guest food and beverage orders.
•Explain meal ingredients and make recommendations as requested by guest.
•Communicate with guest while being an attentive listener.
•Maintaining high attention to details while completing customer query promptly and efficiently.
•Working quickly to ensure customers’ expectations are exceeded.
•Multitasking with excellent memory.
Assistant Server/Barback, Sharky's on the Pier, Venice, Florida Dec. 2021 – 2022 (H2B Worker)
•Clean and prepare guest tables.
•Prep and replenished side stations during service time
•Bring drinks orders.
•I also did Barback where I set up the bar, replenish liquors and make mixes.
Valet Attendant:
•Parking and retrieving automobiles for customers and guests at hotels, restaurants, and other businesses.
•Helping guests exit and enter their vehicles.
•Operating automobiles and tracking vehicle locations.
•Greeting guests and assisting with luggage.
•Providing excellent customer service.
Server/Catering Server, Sandals Montego Bay Apr. – Dec. 2021
•Prepare tables with silverware and glassware.
•Take guest food and beverage orders.
•Explain meal ingredients and make recommendations as requested by guest.
•Communicate with guest while being an attentive listener.
•Maintaining high attention to details while completing customer query promptly and efficiently.
•Working quickly to ensure customers’ expectations are exceeded.
•Multitasking with excellent memory.
Houseman, Riu Resorts & Spa Feb.2020 - Apr. 2021
Load cart with supplies & move it to the required area.
Enter guest rooms by adhering to proper procedures.
Answer requests from guests.
Replace used amenities in guest rooms.
Provide clean linens & dispose of the dirty ones.
Fold linens, make beds, & ensure bathrooms are clean.
Server, Riu Resorts & Spa Feb. 2019 - Feb. 2020
•Prepare tables with silverware and glassware.
•Take guest food and beverage orders.
•Explain meal ingredients and make recommendations as requested by guest.
•Communicate with guest while being an attentive listener.
•Maintaining high attention to details while completing customer queries promptly and efficiently.
•Working quickly to ensure customers’ expectations are exceeded.
•Multitasking with excellent memory.
Server, Sunscape Resort & Spa Aug. 2018 - Feb. 2019
•Serve guests breakfast, lunch and dinner.
•Seat guest /anticipation of guest satisfaction
•Welcoming and making guest feel at home.
•Entertain guest on special celebrations.
•(Birthday, anniversary, honeymoon etc.)
•Offer menu recommendations upon request.
•Arrange table settings and maintain a tidy dining area.
•Deliver checks and collect bill payments.
A La Carte Server, Jewel Grande Montego Bay Resorts & Spa Sept. 2017 – -2018
•Take accurate food and drinks orders, using order pads.
•Communicate order details to the Kitchen Staff
•Serve food and drink ordered.
•Check dishes and kitchenware for cleanliness and presentation.
•Arrange table settings and maintain a tidy dining area.
•Deliver checks and collect bill payments.
Server/Bellman, Cardiff Hotel & Spa Oct. 2016 – Aug. 2017
•Greeting guests, taking orders and serving food and beverages to guests
•Care about customer satisfaction and deliver the optimal client service experience.
•Help answer questions and make suggestions regarding food and beverage choices as well as related items.
•Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment.
•Greet guests upon arrival and escort them to their designated room.
•Load and unload luggage onto carts and transport them to and from guest rooms.
•Assist guests with check-in and check-out procedures.
•Provide guests with information about the hotel services and amenities.
Education
HEART College of Hospitality Services Sept. 2015 - Aug. 2016
B.B Coke High School
Qualifications and Achievements
NVQJ Hospitality Services Villas and Other Properties (HSVOP) Level 2
-Houseman/Housekeeping
-Bellman
-Server
-Front Desk Representative
-Culinary Arts
Caribbean Examination Council (CXC):
Subjects Grade
English Language II
Integrated Science III
Civics III
General science A III
Skills and Interests
Strong customer service, creativity, and problem-solving skills.
Effective written and oral communication skills.
Computer literate in Microsoft Office Suite (Word and Excel).
Interest includes driving, reading, playing football and entertainment.
Seminars, Conferences and Workshop Participation
Project Employability Jun. 26 – Jun. 30, 2017
Declaring Jamaica the Epicenter of Food
Foodie Seminar, The Spanish Court Hotel May 17, 2017
Declaring Jamaica the Epicenter of Food
Taste of Jamaica (TOJ), Montego Bay Conference Center Nov. 27, 2016
Meat Fabrication
Spanish Program, HEART Trust/NTA, Desnoes & Geddes Dec. 13, 2016
(Red Stripe)
Empowering Spanish
Spanish Jamaica Foundation
Co-Curricular Activities and Awards
HEART College of Hospitality Services Entertainment Group 2016 -2017
Best Academic Performance (HSVOP) 2016
Class Representative 2011 - 2012
Track and Field 2009 - 2010
Performing Arts 2008 - 2009
References
Mr. Ringo Bendor • Mr. Recardo Reid
Restaurant Manager Assistant Restaurant Manager
Jewel Grande Montego Bay Resort & Spa RIU Hotels & Resorts
Tel: 876-***-**** Tel: 876-***-****
Contact this candidate