Customer Service Representative

MIRIAM ARIGO P: 204-***-****

Unit #*, ***A Braecrest Drive, Brandon, MB R7C 1B1

************@*****.***

RELEVANT SKILLS

Customer relationship management (CRM)

Conflict resolution

Listening and Empathy

Maintain large amount of inbound and outbound calls in a timely manner

Microsoft office(Microsoft word, Excel and Power point)

Technical and communication skills

Identify customer’s needs, Clarify information, research every issue and provide solutions and/or alternatives

Meet personal/team qualitative and quantitative targets

KEY ACHIEVEMENT

Q4 2020 Received recognition for the highest customer satisfaction ratings in our division.

Developed a feedback implementation program that was adopted company-wide, enhancing customer experience.

WORK EXPERIENCE

CALL CENTER AGENT Mar 2014 – Till Date

Arik Air limited. – LA, Nigeria

Trained and mentored new hires, leading to a 35% faster onboarding process and improved service quality.

Efficiently handled an average of 125 calls per day, providing technical and account support with 95% satisfaction rate.

Consistently met and exceeded performance targets for 8 consecutive quarters

Facilitate workshops and meetings to elicit requirements, conduct gap analyses, and ensure clear communication between stakeholders.

Stay abreast of industry trends, best practices, and emerging technologies to continuously enhance the organization's analytical capabilities.

EDUCATION

Bachelor of Science, Business Admin, March 2012

Lagos State University, LA, Nigeria

High School Certificate June 2003

WESTFIELD Christian College, Edo, Nigeria.

REFERENCE

Available On Request

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