Assistant Manager Customer Service
Resume:
Jessica Patterson
Smyrna, TN *****
************@*****.***
Looking to further my career. Where my exceptional ability to prioritize, organize, and effectively communicate, with all levels of staff will be valuable. Providing outstanding support to all levels of personnel while learning new abilities to grow and successfully succeed in helping grow the company. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Treasures & More Overstock-Smyrna, TN
July 2023 to May 2024
Assistant Manager/ Hardlines- Apperal
• Open/Close store
• Supervise employees
• Opening/Closing Register
• Managing shrinkage,Sales
• Individual customer sales percentage
• Overseeing Apperal & Hardlines-
• Checking in truck
• Vendor orders
Stay at Home Mom
N/A-Smyrna, TN
January 2018 to July 2023
Mom/ Caretaker
• Left position at Country Pride after my son had a motorcycle accident
• Hospital/ Rehab
• Multiple surgeries had to take care of him after rehab while he was having ongoing surgeries
• Recovered now I'm able to return to work
Asst. Manager/Manager
Country Pride-Nashville-Davidson, TN
August 2008 to January 2018
Assistant Manager
• Started position as a server working my way up to Asst.Manager.
• Managed employees, prepared weekly schedules, assigning duties.
• Interviewing for new hire, Hire and help train new employees, overseeing all new hire paperwork.
• Establish and implement departmental policies, goals, objectives, and procedures.
• Insuring that every customer that walked through the door was greeted with a smile! Leaving with the best Customer Service ever always returning for more. Customer Service
Community Health Services (CHS)-Brentwood, TN
January 2016 to August 2016
Customer Service Representative
• Supporting customers with any questions and concerns about their billing/claims.
• Answering multi phone lines, emails, filing, faxing, correcting errors made on claims
• Updating customers information in system
• Taking payments, adding discounts if needed communicating with customers medical insurance company
Personal Asst.
Eve's Court Reporting-Franklin, TN
April 2003 to December 2012
Personal Assistant
• Answering phone lines, handling routine correspondences, filing, faxing, scanning, extreme scheduling for Court.
• Balancing personal checking, calculate prepare and issue bills/invoices account statements, and all other accounting records
• Schedule Eve's daily schedule for the day.
• Help when needed transcribing
Property Manager
Public Storage-Nashville-Davidson, TN
November 2005 to August 2008
Property Manager
• Meeting with prospective tenants to show and lease storage units and moving trucks.
• Explain terms of lease while unit is being occupied by tenant. Providing any information to tenant about property and surrounding area.
• Inspect facility grounds, moving truck and moving equipment routinely to determine necessary repairs and maintenance.
• Maintain at least 90% occupancy with goal of 100% while keeping delinquency under 5%
• Daily reports of sales, rental activity, special permits, maintenance and operating cost. Inventory of moving supplies, making orders for supplies.
• Accounts payable/ Accounts receiving, mailing monthly invoices. Education
High school diploma
Glencliff Comp High School - Nashville-Davidson, TN August 1998 to March 2001
Skills
• Property management
• Accounts payable
• Assistant manager experience
• Customer support
• Administrative experience
Contact this candidate