Data Analyst Customer Service

Theophilus Ogwu

***** ***** **** **, *******, Texas, 77082, 281-***-****. *********@*****.***

Professional Summary

My name is Theophilus. I am a data analyst prior to data analyst I also work as a customer service representative, which enabled me to have good rapport with customer and enhance trust between me and the customer.

SKILLS

. Microsoft

. Design Research

. Project

. Test management

. Data validation

EDUCATION

GED 2015

Covenant Christian Academy - Nigeria

S4 communication 07/2021 to 11/2022

9702 Bissonnet St #2250, Houston, TX 77036

Role : Professional Summary

Experience Inbound Call Center Agent who can efficiently process a large volume of call and get sales and enroll people for energy providing service.

* Extremely knowledgeable on computer productivity software

*

* Trained on several call center phone platforms

*

* Awarded for best customer service representative

*

* Maintains a low call time

* Regularly receives praise from clients

*

* Proficient in identifying trends from data on a spreadsheet

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* Experienced trainer

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* multitasking very efficiently in timely manner

Kforce 04/22/2021 To 06/25/2021

complaints and questions from a variety of customers.

Handled basic customer inclaims and transferred calls that

required more focused assistance.

Maintained a high rating for each metric that the company

used to rate call associates.

Regularly received commendations from management

and customers on high level of customer service.

Handled inbound calls from prospective clients and tried to

turn those prospects into paying

customers.

Schedule maintenance calls for customer when they would

call in with a technical issue.

Helped to train new associates and also developed

training manuals for existing associates being introduced to new processes.

Handled inbound customer service

Input call data into the company database and generated

reports for management at the end

of the week.

Maintained a high level of reliability by taking very little

unscheduled time off.

Luce research 04/19/ 2019 to 10/21/2020

Maintain and attend to large volumes of calls in timely manner

Conduct interview survey for customer

Make sure customers complete the survey questionnaire

Contact this candidate