Customer Service Jw Marriott
Resume:
A'mijya Cooper
LaGrange, GA *****
******.******@*****.***
Work Experience
Valet Dispatcher
JW Marriott - Savannah, GA
March 2024 to Present
• A Valet Dispatcher is a professional responsible for coordinating the movement and parking of vehicles in a valet parking operation. This role involves managing the flow of vehicles, communicating with valet drivers to ensure timely retrieval and parking of cars, keeping track of vehicle locations, and ensuring a high level of customer service. The dispatcher may also handle customer inquiries, manage parking space availability, and oversee the general safety and security of the vehicles in their care. Additionally, they may be involved in record-keeping tasks, such as logging vehicle information and maintaining a system for quick retrieval of keys and vehicles. Effective communication skills, attention to detail, and the ability to work in a fast-paced environment are crucial for success in this position. Server/Waiter
Brickhouse Bar and Grill - LaGrange, GA
May 2023 to Present
• Greeting and Seating Guests: Warmly welcome guests as they arrive, provide them with menus, and guide them to their seats, considering the seating plan and customer preferences.
• Taking Orders: Efficiently take food and beverage orders from guests, ensuring clarity and accuracy. Offer menu recommendations and share details about specials or promotional items.
• Serving Food and Drinks: Deliver food and beverage orders to guests promptly and correctly, ensuring all items are prepared to the establishment's standards and guest specifications.
• Maintaining Product Knowledge: Have a comprehensive understanding of the menu, including ingredients, preparation methods, and possible allergens, as well as a good knowledge of the bar offerings, including alcoholic and non-alcoholic drinks.
• Ensuring Guest Satisfaction: Regularly check back with guests to ensure their dining experience meets their expectations, addressing any issues promptly and courteously.
• Handling Payments: Accurately process transactions using the establishment's POS system, ensuring bills are correct and managing various forms of payment.
• Maintaining Cleanliness: Keep tables, dining area, and workstations clean and organized, complying with health and safety standards. Assist in the setup and teardown of the dining area as needed.
• Up-Selling and Cross-Selling: Strategically suggest additional items, such as appetizers, desserts, or drinks, to enhance the guest experience and increase sales.
• Assisting with Inventory: Occasionally assist in inventory tracking, including food and beverage supplies, to ensure availability and report any shortages.
• Complying with Regulations: Adhere to all local, state, and federal laws and regulations regarding the sale of alcohol, food safety, and health standards. Education
College in Biology
Savannah State University - Savannah, GA
August 2022 to Present
Skills
• Restaurant Experience
• Serving Experience
• Kitchen Experience
• Bartending
• Upselling
• Busser
• Cash Handling
• Host/Hostess
• Microsoft Powerpoint
• Catering
• Food Safety
• Cleaning Experience
• POS
• Organizational Skills
• Laboratory Experience
• Microsoft Word
• Guest Services
• Food Handling
• Food Preparation
• Customer service
• Customer retention
• Microsoft Office
• Leadership
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