Strategic Planning Issue Resolution

SHAILINDRA KAMTA

Houston, TX @ 832-***-**** ¢ **********@*******.***

Professional Summary

Reduced customer complaints by 40% through quick thinking and with a sense of urgency.

Skills

e Staff management e Strategic planning

e Issue resolution e Training and development

e Leadership

Work History

Lab Courier, 10/2017 to 08/2019

Memorial Hermann Healthcare System — Houston, TX

e Communicated route progress to memorial Hermann, noting traffic and construction

issues to avoid delays for critical deliveries

¢ Picked up medical specimens from Memorial Hermann labs within 20 square mile

territory daily

e Established lasting relationships with customers by delivering packages on time,

interacting professionally and responding promptly to questions

Supervisor, 04/2016 to 10/2017

Hertz — Houston, TX

e Identified individual employee's unique work styles and adapted management methods

e Delegated tasks to others on grooming team

e Maintained clean and well-organized production areas to avoid violations or

unnecessary work delays due to hazards or inefficient layouts

e Worked with management team to implement proper division of responsibilities

Education

Associate of Science: Science Education, 02/2017

San Jacinto College District - Pasadena, TX

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