Store Manager Customer Service
Resume:
reyna benavidez
Casa Grande, AZ *****
*****.***********@*****.***
Willing to relocate: Anywhere
Work Experience
Assistant Store Manager
Compass Group USA-Tempe, AZ
April 2023 to Present
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Implemented new sales strategies that resulted in a XX% increase in monthly revenue
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Conducted regular performance evaluations for team members, providing constructive feedback for improvement
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
• Developed strong relationships with customers through exceptional service delivery and personalized assistance
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
• Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
• Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
• Collaborated with cross-functional teams such as marketing or HR to support business objectives and initiatives
• Implemented training programs for new hires resulting in an XX% decrease in onboarding time
• Optimized staffing schedules based on historical data analysis resulting in a XX% reduction in labor costs
• Led a team of XX employees by setting clear expectations, providing guidance when needed
• Increased overall store efficiency by implementing streamlined processes for inventory management
• Developed strong vendor relationships resulting in improved product availability
• Contributed ideas during weekly meetings aimed at improving operational efficiency
• Served as acting store manager during periods of absence or vacation
• Developed and implemented employee recognition programs to boost morale and improve team performance
• Conducted regular store audits to ensure compliance with company standards and policies
• Collaborated with visual merchandisers to create visually appealing displays that increased customer engagement
• Increased customer satisfaction scores by XX% through the implementation of enhanced customer service training programs
Supervisor
Ghost Ranch-Tempe, AZ
August 2022 to Present
handles opening and closing procedures; financial accounting; helps jobs get done rapidly and efficiently; inventory; invoices; staff meetings.
Personal Banker
First Convenience Bank-Casa Grande, AZ
October 2021 to Present
Explained bank services, financial products and applicable fees to customers.
● Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
● Responded and assisted customers with account inquiries and updates.
● Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
● Opened new checking, savings and lines of credit for customer accounts. Server
Gila River Gaming Enterprises, Inc.-Chandler, AZ
April 2022 to August 2022
insured customers excellent dining experience; preformed opening and closing procedures; exampled amazing customer service
Server
Eva's Fine Mexican Food-Casa Grande, AZ
September 2021 to April 2022
• Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste by XX%
Tractor Supply distribution center-Casa Grande, AZ September 2021 to October 2021
Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
● Handled customer purchases, processed paperwork, collected payments and organized deliveries. Cashier
Walmart-Casa Grande, AZ
April 2019 to September 2021
Helped customers find specific products, answered questions and offered product advice.
● Processed sales transactions to prevent long customer wait times.
● Met high productivity standards in processing payments for customers. Education
High School Diploma
Pinnacle Charter High School - Tempe, AZ
Skills
• Leadership experience; Communication skills;
• Problem-solving; Time management;
• Creativity; Critical Thinking;
• Teamwork; Responsibility;
• Writing; Dedicated;
• Active Listening; Adaptability;
• Excellent customer service skills
• Marketing with integrity
• Financial Services
• Account Management
• Accounting
• Financial Accounting
• Financial Analysis
• Banking
• Financial Report Writing
• Organizational skills
• Time management
• Office experience
• Property management
• Yardi
• LIHTC
Contact this candidate