Customer Service Agent
Resume:
James Malec Resume *
James Malec
Eagan, MN
**********@*****.***
https://www.linkedin.com/in/james-malec-mediaartsproduction/ Skills
• Proficient as an editor on Adobe Premier
• 40 years of experience as videographer
• 30 years of experience as Producer and
Director for broadcast and cable tv series
• Skillful in recording audio and designing
lighting for studio and field production.
• Excellent verbal and written communication
skills
• Production management for team of 10-30
people
• Familiar with Zoho and Trello project
management software
• Experienced in Adobe creative suite and
Microsoft 360 suite.
Work History
Aston Carter Minneapolis, MN 2021—2022
Transportation Customer Service Agent
• Efficiently handled 80-120 calls per day
• Resolved members problems with transportation providers.
• Customer service rating of 90%
University Community Video Minneapolis, MN 1976-
1980
Executive Director
• Maintained relationships with University of
Minnesota and other stake holders.
• Increased budget through grant writing and
negotiation
• Improved staff moral with help from
consultants
• Designed and managed renovation of new
facility
• Executive Producer for international award-
winning documentaries
• Executive Producer for weekly broadcast
television series
University Media Resources Minneapolis, MN 1980- 1982 Field Producer for the Matrix broadcast television series James Malec Resume 2
• Supervised production team
• Interviewed subjects.
• Wrote scrips.
• Directed and recorded voice over narration.
Minnesota Living History Project Osseo, MN 1983-1985 Producer Director
• Researched subject matter.
• Scouted locations.
• Supervised production crew
and script writers
• Interviewed subjects.
• Edited content.
• Directed and recorded voice
over narration
KTWIN Cable Minneapolis, MN 1985-1986
System Designer
• Designed an innovative video D.J. system for live cable Television Distribution SPNN St. Paul, MN 1986-1994
• Directed and supervised staff of 15 plus
contractors
• Designed and supervised programming,
training, and equipment systems
• Developed and produced, a weekly musical
variety series.
• winner of national and local awards
• Negotiated with the St. Paul City council.
• increased funding and expanded
responsibility.
Self Employed Eagan, MN 1994-present
Independent producer director
Minnesota Lottery Environmental journal 1998-2001
• produced and directed segments for broadcast and cable television. Snowgoer Magazine Travel Log Ehlert Publications Minnetonka, MN 2001-2003
• produced and directed segments for broadcast and cable television. Minnesota Department of Health Minneapolis, MN 2004-2006 Videographer, Director, Editor
• A nationally distributed broadcast program to inform and influence decision makers of the need to view Sexual Violence as a mental health problem.
American Express Business Travel Services Bloomington, MN 2006-2009 International Travel Agent
Operations Director
James Malec Resume 3
• International Travel Councilor for the Cargill account. Sold air, car & hotel reservations.
• Provided technical support to clients using their on-line booking application. Northwest Airlines Bloomington,MN 2001-2006
International rate agent
• Started as international travel agent.
• Advanced to confirmation desk re-routing customers during 9/11 crisis
• Assisted other agents reissuing international tickets and advising of travel documents and restrictions. Education
U of Wisconsin Madison, WI
Volunteer Work
Collaboratively produced artistic music, dance, and performance video works Member of the Eagan Cable Television Commission. Mentor to video production student and developing professionals.
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