Customer Service General Manager

Charlotte Thomas

**** ******** ****, ***** ********, GA 30087

Cell: 678-***-****

email:*********.**@*****.***

PROFESSIONAL SKILLS PROFILE

Excellent communication and interpersonal skills

** **ars customer service experience

Outstanding time management & organizational skills

Consummate results driven professional

Solid management and full cycle project experience

Exceptional customer service and conflict resolution skills

PROFESSIONAL WORK EXPERIENCE

PROJECT ASSISTANT

2016-Present Skinner Development Inc. Atlanta, GA

Provide project support to the General Manager, contractors and clients

Facilitates communication on behalf of the General Manager with staff members

Provide support in monitoring work projects and efficiently delegates assignments to promote streamlined and effective operations.

Initiates follow-up procedures to ensure that projects and other tasks are completed and/or deadlines met including coordinating activities with others, and developing systems for tracking information, projects, and pending issues.

Provide exceptional customer service, maintain and foster good will with all entities involved

CUSTOMER SERVICE DELIVERY DRIVER

2015-2017 Pacesetter Delivery Inc. Atlanta, GA

Conduct thorough inspections of prior to departing for delivery of goods

Pack and load products onto trucks according to company’s specifications

Deliver orders to customers on assigned routes

Maintain effective, ongoing and accurate communication with route dispatcher

Review deliveries with customers to ensure the products meet their needs

Provide excellent customer service and timely delivery of specified products

LICENSED SALES PRODUCER

2014-2016 Allstate Conyers, GA

Gaining new business by identifying and exploiting opportunities in the local market.

Developing and maintaining good working relationships with current customers.

Introducing new products and promoting them through frequent communications.

Delivering good customer service while responding swiftly to queries and concerns from customers.

Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.

LICENSED SALES PRODUCER

2012-2014 Bright Claims Inc. Norcross, GA

Handle lower-complexity claims and ensure prompt routing of complex claims to other teams handling claims

Applied claims settlement procedures to process claim payments, and close claim files

Communicated with customers and associates via the telephone and various communication channels to resolve claim issues

Worked collaboratively in a team environment to handle a large volume of claims and telephone calls

Utilized Bright Claims systems and other technologies to perform job duties effectively

Successful completion of required training programs and all licensing requirements as applicable

EDUCATION

Associate of Arts - Bauder College -**Dean’s List**

Property Casualty License -R.S. Thomas

Real Estate License, MLS

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