Software Testing Visa Sponsorship

Lien Ngo

Santa Ana, CA *****

714-***-**** - ***.***.****@*****.*** - LinkedIn - Github Projects

Fully Work Authorized, No Visa Sponsorship Required PROFESSIONAL SUMMARY

10+ years of experience in the software testing industry, possessing extensive expertise in both manual and automated testing, successfully executed comprehensive test plans, promptly identified and reported defects, and collaborated closely with developers to ensure timely resolutions. Proficient in industry-standard tools and frameworks (Cypress, Playwright, JMeter, etc.), coupled with a strong analytical mindset, enabling efficient resolution of complex issues and ensuring software products meet the highest standards of quality.

KEY SKILLS

Programming Languages: Python, JavaScript, Typescript

Test Automation Framework Development: Cypress, Playwright, Selenium WebDriver

Database Technologies: MySQL, SQL Queries

Testing Skills: Test Planning and Strategy, Test Scripting and Execution, Manual Testing Techniques, Test Documentation and Reporting, Test Case Development and Execution, Defect Tracking and Management, Mobile and Web Application Testing, System Integration Testing, Functional Testing, Regression Testing, UAT, API Testing (Postman), Performance and Load Testing (JMeter), Security Testing, and Usability Testing

CI/CD: GitHub Actions, Jenkins

Web Technologies: HTML, XML

Agile and Scrum Methodologies

Others: JIRA, Git, Team Foundation Server (TFS), Test Manager (MTM), Test Track Pro, Rally, TestRail, Confluence, Datadog, Figma, Miro

PROFESSIONAL EXPERIENCE

Software Quality Assurance Team Lead 12/2020 - 01/2024 SMG Swiss Marketplace Group - Automotive, Switzerland / Vietnam The digital automotive platforms in Switzerland with the best selection of vehicles.

Demonstrated proficiency in Agile and Scrum methodologies, contributing to efficient and collaborative project environments.

Created comprehensive test plans to support major releases of both legacy and re-platforming projects, ensuring smooth transitions with minimal disruptions.

Reviewed business requirements and service specs, crafting detailed test scenarios and cases to meet project objectives.

Conducted REST API testing using JMeter and Postman, ensuring successful user migration to Auth0 and flawless integration on legacy and new platforms.

Leveraged tools such as JMeter, Postman, JIRA, TestRail, and Cypress to optimize testing workflows.

Conducted manual testing for web and mobile platforms (Android and iOS) and applied automated testing using Cypress (JavaScript) and Playwright (TypeScript) to detect issues early, increasing test coverage and providing instant feedback for improved build quality.

Created and updated Jenkins and GitHub Action jobs to ensure seamless CI/CD processes.

Executed advanced SQL queries to analyze data and use Datadog to review service logs for customer-reported issues, improving the bug triage process by reducing support wait times to 40% and enhancing issue resolution efficiency.

Generated project status reports, documenting test case execution and defect lists for informed decision-making.

Supported project planning, releases, estimating, and progress tracking to meet milestones.

Ensured compatibility and integrity of data formats using JSON, XML, and other data-related areas.

Software Test Engineer and Business Analyst 04/2017 - 08/2020 Titan Dealer Management System, Australia / Vietnam A complete solution for Dealers, Titan DMS products enable thousands of people every day to realize their potential through increased efficiency and profitability, and by improving the visibility of the Dealership and its customers.s

Elicited and converted customer and SME requirements into comprehensive documents, mock-ups, and prototypes. Successfully built a robust Fixed Asset system, enabling effective management of fixed assets, account entries.

Authored key documents such as Development Requirement Documents, Project Change Requirement Documents, and User Guideline Documents.

Gathered test requirements, set up environments, prepared test data, and wrote/executed test cases, contributing to project success and improved alignment with business requirements.

Conducted data and field mapping for integration projects and supported UAT and post-release testing, and achieved seamless integration with industry interfaces, ensuring data correctness between the DMS and 3rd party systems.

Tracked project progress and managed tasks through JIRA, including scrum task boards and epic/user story creation.

Conducted demos at each project phase, collecting feedback for continuous improvement. Software Test Engineer 06/2016 - 04/2017

AS White Global, Australia / Vietnam

Australian company specialising in international staffing solutions.

Collaborated with the team to gather information, led test requirements, set up environments, prepared test data, executed test cases, and conducted integration testing (UI, end-to-end, database, stored procedure, and data mapping) while engaging in Scrum activities.

Successfully ensured comprehensive application testing and seamless integration, demonstrating expertise in Agile methodologies, system integration testing, API testing, SQL, and bug tracking. Software Test Engineer 10/2007 - 05/2016

LogiGear Test & Research Center, USA / Vietnam

Design, build, test and implement software, delivering success through dedicated and reliable global teams, serving the needs of enterprise and technology companies on their digital journey.

Seasoned QA professional with extensive experience in manual and automation testing across diverse projects for renowned clients (Leapfrog, Halliburton, etc.) EDUCATION

Bachelor's degree in Computer Networking, Ton Duc Thang University, HCMC, Vietnam (2007) PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Google IT Automation with Python certificate, Cousera, In Progress - Anticipated May 2024

Google Crash Course on Python - Jun 2024

https://coursera.org/share/ded3fc73958ec80de70a38c935ef02f1

Certified Tester Foundation Level (ASTQB - ISTQB in the U.S.) - April 2024 https://atsqa.org/certified-testers/profile/43ab867465b14f5592ecc68b627c7487

English fluency equivalent to the Common European Framework of Reference for Languages Level B2 (DynEd International), Vietnam, 08/2023

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