Customer Service Data Entry
Resume:
***** ***** ***** ****** *****
Katy, TX *****
*********@*****.***
Ebony Hopkins
With years of working experience, I have proven that any task placed in my hands will be completed with the utmost efficiency. Being highly skilled in effective communication, time management, compassion and having a keen attention to detail is shown through my ability to meet deadlines, achieve goals set forth and work in a fast-paced, team environment. Having a high level of patience allows me to remain calm and focus while multi-tasking in pressured situations.
Skills
•Retail Sales/Operations
•Marketing Strategy
•Project Management
•Phone Services
•Citrix
•Data Entry
•Internal & External Communication
•Customer service
•Microsoft suite
•Postal equipment
Experience
NOVEMBER 2018 – JULY 2023
Remote Customer Service Associate /Sutherland Global, Houston, TX
Respond to customer inquiries and issues by phone. Research and resolve concerns in a first-time resolution experience. Collect and analyze feedback to improve operations. Verbal and written communication to customers and members of management regarding company operations. Building rapport and assisting in creating lasting customer relationships.
OCTOBER 2017 – JANUARY 2018
Casual Associate (Temp.)/ UNITED STATES POSTAL SERVICES, Houston, TX
Enforced on time shipment of products to create exceptional customer service. Our team loaded letters onto processing equipment, removed non – process able letters and maintained continuous sorting with automated mail processing equipment to sort and collate mail.
JULY 2014 – AUGUST 2017
Department Manager / Walmart, Houston, TX
Supervised merchandising and inventory levels monthly. Held weekly team meetings to check and maintain progress on department goals. Developed a team of associates to work in various areas of the stores on assigned tasks. Trained new associates each quarter and assisted with promoting from within. Reviewed company reports with Operations and Store Managers weekly to track progression. Increased team and customer engagement through creation of in-store activities and functions.
JANUARY 2012- DECEMBER 2012
Customer Service Associate / Home Depot, Houston, TX
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Selected, and helped locate and obtain out of stock product based on customer request. Mentored new sales associates to contribute to the stores positive culture. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Routinely answered customer questions regarding merchandise and pricing. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
2014
Medical Assistant / Professional Careers Institute, Houston TX
2011
Texas Southern University, Houston, TX
2010
Houston Community College, Houston TX
2007
High School Diploma / Westside High School, Houston, TX
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