Human Resources Retail Sales

Joseph C. Jones Jr.

**** **** *** *********** ** 93307

661-***-**** *********@*****.***

PRESIDENT/ EXECUTIVE DIRECTOR/ RETAIL SALES STORE MANAGER

P/L RESPONSIBILITY / SALES AND MARKETING LEADERSHIP / STRATEGIC PLANNING / START-ups / GROWTH STRATEGIES

DEFINITIVE MARKETING AND LEADERSHIP: Skilled in economic analysis and implementing strategies, processes and technologies that position communities to effectively compete in the global marketplace. Adept at working with multiple political subdivisions and facilitating change in a community to support organizational objectives. A Strong background in budgeting and management, cross-departmental project management, information technology utilization, human resources development and public speaking. With a thorough working knowledge of the paradigm shift in the employee workplace.

Entrepreneurial Experience / Start-ups: Dynamic in orchestration of multi-million dollar business start-ups and growth ventures. Skilled provider of advanced training, guidance and motivation that result in the retention of top performing professionals.

Proven Record: Sharpened operational performance and time management with the introduction of new procedures for client set-up and implementation task.

Selected Achievements and Skills

As a Tech Supervisor for Conduent (2019-2023):

As a member of the Apple Team, I would assist customers everyday by taking their calls, and actively listening to understand the customers needs by answering their questions while assisting with the resolution to repairing Apple devices. Daily, I would manage a high volume of incoming calls from customers while navigating through multiple systems. Specifically, as a level two supervisor I would receive in-depth calls from level one techs who were having trouble concluding while assisting our customers.

As President and CEO of Alternative Solutions Educational Clinicians (2002-2010): I have personally consulted over several corporations in implementing policies and procedures for state licensed facilities. Launched 14 start-up facilities through California Department of Alcohol and Drug Programs and ensured continuous delivery of top services to clients.

Skills: Exceptionally strong written and verbal communication skills. Highly capable and personable to with other CEO’s, family controlled businesses, and major corporate boards. Proficient is solving problems and implementing solutions under tight deadlines. Hands on executive, capable of efficiently managing all levels of budget

Career Overview and Entrepreneurial Experience

Conduent-Customer Service Representative (2019-

Sangera Mercedes-Sales Consultant (2016-2017)

Infiniti of Bakersfield-Sales Consultant (2015-2016)

Family Motors—Senior Sales Consultant (2011-2014)

Alternative Solutions Educational Clinicians—President and CEO (2002-2010)

Spencer Crawford Rehabilitation Center—Senior Group Counselor (2001-2002)

Second Nature Group Homes—CEO (1998-2002)

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