Customer Service Assistant Manager
Resume:
Mitzie Young
Contact
Knoxville, TN 37918
**********@*****.***
Objective
As an experienced professional I am looking to use my experience and education in a growing company. I have a strong background in customer service, sales, and logistics. My management skills include mentoring and employee development. I am a task oriented individual and have developed exceptional organization skills. I thrive in a fast-paced work environment.
Education
Missouri Western State College
St. Joseph, Missouri
Bachelor of Science
Criminal Justice/Legal Studies
Key Skills
Managerial Skills
Employee Development
Customer Service
Sales
Logistics
Problem-solving
Experience
November 2023 - Present
Food Services • Buc-Ee’s Kodiak, TN
August 2023 – October 2023
Assistant Manager/Process Guide • Amazon (TYS1)
June 2023 – July 2023
Delivery Station Stow AA and Pick AA • Amazon (DDE8)
February 2020 – June 2023
Fulfillment Associate and Learning Ambassador • Amazon (DEN3)
July 2019 – June 2020
Line Cook • Top Golf
May 2017 – June 2020
Assistant Manager • Furniture Row
Responsibilities and Achievements:
Outbound Shipdock Problem Solving – Trained associates to trouble shoot issues with packages that were opened or lost labels.
Vendor Returns and processing recycles, damages and hazardous waste.
Multiple Ship Dock roles and cross trained in PPMIX while exceeding metric goals
As a dock ambassador and was tasked with coaching top opportunities for quality errors, which resulted in a decrease from 1000 to 550 based on efficient coaching.
Training new associates
Improved Dock DEA during Ship Clerk role by effective delegating and coaching CPT chasers. Led to consistent BPS of below 15
Worked high volume days, during prime and peak while exceeding daily metrics.
Effectively train 40 associates on ship dock
Assistant manager of Sales, in charge of inventory and merchandising following company planogram, ordering of merchandise, scheduling deliveries
Communication
Led training while exceeding established metric goals for a more efficient work environment. Mentored and trained new employees and established a strong team
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate