General Manager Customer Service

Bruce F. Salmon CCM, CEC, CFBE

***********@***.*** 760-***-**** Palm Springs, CA

Results-driven professional with strong expertise in directing operations, teams, and processes to drive business and customer service successes. Proven expertise in controlling food and labor cost, while enhancing service quality and customer experience. Adapt at performing management functions, such as inventory management, food / menu planning, scheduling, ordering, budgeting, staff development, and regulatory compliance. Exceptional communication, problem solving, and leadership skills along with proven capacity to work autonomously and in conjunction with a team. Empathetic and customer-oriented approach with ability to understand and creatively address questions and potentially ambiguous situations. Professional History

INDIAN SPRINGS GOLF CLUB Indio, California 06/2020 ASSISTANT GENERAL MANAGER

Operational functions: Hiring/training, development, purchasing, inventory, scheduling, counseling/discipline, marketing, banquets, event security, floor management, kitchen support, budgeting, P&L, outside catering. Annual Sales of $5M

CALIFORNIA PIZZA KITCHEN Palm Desert, California 05/2018 to 06/2020 RESTAURANT MANAGER

Operational functions: Purchasing, hiring/development, inventory, coaching, budgeting, P&L, floor management, performance reviews, cash handling, scheduling. Key Accomplishments:

Received Manager of the Quarter for the region 4 times. Annual Sales of $7M

ATTICUS HOSPITALITY VENTURES Palm Desert / Los Angeles, California 01/2016 to 05/2018 REGIONAL FOOD & BEVERAGE DIRECTOR / GENERAL MANAGER Managed redesigns of turn key operations. Trained existing and additional staff for the operation involved in. Annual Sales of $5M

NEW YORK COMPANY RESTAURANT Palm Springs, California 01/2015-01/2016 GENERAL MANAGER

Operational functions: Purchasing, hiring/development, inventory, coaching, budgeting, P&L, floor management, performance reviews, cash handling, scheduling. Annual Sales of $3M

AGUA CALIENTE CASINO RESORT & SPA Rancho Mirage, California 2014 to 2015 RESTAURANT GENERAL MANAGER

Improved guest service experience and increased standards of service skills following Forbes Standards. Annual Sales of $10M

TIPPERS GOURMET MARKET PLACE Palm Springs, California EXECUTIVE CHEF

JOHNNY ROCKETS Rancho Mirage, California

GENERAL MANAGER

VILLA PORTOFINO EQUITY CLUB Palm Desert, California GENERAL MANAGER

INDIAN RIDGE COUNTRY CLUB Palm Desert, California AGM / CLUBHOUSE MANAGER

Education and Certifications

Bachelors Business / Administration Management – University of Utah, Salt Lake City, Utah Graduate of Culinary Arts – Culinary Institute of America, Hyde Park, New York Certified Club Manager – Club Managers Association of America Certified Executive Chef – American Culinary Federation Certified Food & Beverage Executive – AHMA / Education Institute ServSafe Certified

ABC / Alcohol Certified

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