Project Manager Management

SABRINA HACKMAN

San Jose, California, Email: **************@*****.***

Tel: 669-***-****, LinkedIn: sabrinahackman

PROFILE

Experienced IT executive with a strategic mindset, adept at managing complex global initiatives across cross-functional teams. Proven ability to set priorities, meet deadlines, and ensure accountability and precision. Skilled in various facets of management, including software development, change management, portfolio oversight, program and project management, release governance, business expansion, application management, RFI/RFP processes, procurement, and quality assurance. Exceptional interpersonal skills enable effective leadership of multimillion-dollar global initiatives, garnering recognition at multiple levels of executive, managerial, and technical hierarchy. Known for structured, logical thinking and adeptness in navigating ambiguity with ease.

CORE SKILLS

Certifications/Certificates: Certified Scrum Master, Certified Product Owner, ITIL Foundation v4, GDPR Certificate, Product Adoption, Certificate in Software Project Management, SAFe PO/PM, PLC, Digital Transformation, Design Thinking, PMP (in progress), Disaster Recovery - IT & Business Continuity Planning (BCP), NPI Training, Technical Writer, Vendor Relationship Management, AWS, Salesforce; Admin, Platform Development, Big Data Training, CPD, Tableau, CPQ, Sales Cloud, Service Cloud, Marketing Cloud, Generative AI

PMO /Quality Methodologies: Agile; Scrum/Kanban, Supply Chain Mgmt, Lean Design, OCM Methodology, Waterfall, SDLC, PCI Compliance, SaaS, EMV, FMEA, PRISM, CLM, CI/CD, CAPEX and OPEX budget, SLA, KPI, Capacity Planning, Demand, Resource Allocation Applications & Tools: MS Office; Project, Access, Visio, Teams, Figma, Mobile Web,GIS (Geographic Information Systems) Applications, Mindbox, PeopleSoft, CARE, Teleflex and CSG Billing Systems, Rally, Jira/Advanced Roadmaps, Confluence PlanView, Miro, Big Data, Service Now, Clarity, GUS, Jenkins, Asana, Kubernetes Github/Ops, Workfront, Planisware, SmartSheet, DevSecOps; Caputo/Flossum

OS/ Databases: Windows (O365), Mac, Oracle Cloud, ETL, SQL Languages: C++, Java, SQL, Python

CM/Platforms/Networking: AEM, NetSuite, Anaplan, SharePoint, SAP ECC - S/4, Google Cloud Platform, Cloud Computing, Workday, Salesforce CRM, Infrastructure Technologies (O365, Active Directory, SDWAN, VMWare) PROFESSIONAL EXPERIENCE

JAYBRI TECH FOR AFRIKAN TROTTING, LLC 07/2023 - CURRENT SR MANAGER, PROGRAM/RELEASE MANAGEMENT - CONTRACT

Lead strategic initiatives to enhance organizational efficiency and financial operations, driving the company's growth and long-term sustainability. Oversee the ongoing collection of organizational metrics to analyze data and deliver actionable insights for continuous improvement. Key Achievements:

Led AWS CloudFormation - Managed team that deployed front and backend stack into Amazon Virtual Private Cloud (Amazon VPC) environment

Adopted OCM - Aligned organization to standard change management strategy/playbook to increase overall operating efficiency by 68%

Increased Operational Efficiency - Collaborate with senior leadership to execute a strategic plan to increase overall operating efficiency by 68%

Manage Releases

o Lead release management efforts on projects and offer training and guidance to team members o Maintain and enhance software configuration management tools Capado/ Flosum to facilitate internal configuration identification, control, reporting, and delivery.

SALESFORCE 04/2021 - 04/2023

TECHNICAL PROGRAM LEAD - PMO

Pivotal strategic role leading the design and execution of productivity-driven initiatives, collaborating closely with product, technology, sales, and other operational teams. Led over 70 portfolio programs within business technology, ensuring SLAs and KPIs aligned with corporate objectives. Key Achievements:

M&A Program Manager Lead - Mulesoft, Tableau

o Successfully managed infrastructure transitions for high-profile M&A projects, contributing to the seamless integration of IT systems. 1

SABRINA HACKMAN

San Jose, California, Email: **************@*****.*** Tel: 669-***-****, LinkedIn: sabrinahackman

Tableau Cloud Migration: Managed initiative to move analytics capabilities to the cloud, which enhanced data accessibility, scalability, and performance

Mulesoft Cloud to Cloud Migration: Led the post-acquisition team responsible for transferring Mulesoft’s infrastructure, data, applications, and workloads between different cloud environments within Salesforce

Sales Go For Growth (G4G) on Sales Cloud (Hybrid Waterfall/Agile) - Successfully led deployment team in alignment with program objective as well as increased operational efficiency by 20% of the top corporate annual strategic program initiative o Sales, Marketing, Accounts, Territories, Opportunities/CPQ, Employee Success (ES)/Workday, FINOps, and BI/Data

Managed Salesforce CRM Release for Commercial Customers: provide commercial customers with comprehensive support throughout the lifecycle of Salesforce adoption and usage

Agile Program Portfolio Manager - Manage 70+ portfolio programs across business technology. Increased operational efficiencies of cross-functional initiatives, Performed capacity planning and project code analysis of resources to assist with the alignment of resources and gaps

SALESFORCE 01/2019 - 04/2021

CUSTOMER SUCCESS PORTFOLIO LEAD - RELEASE MANAGER

Led Salesforce Enterprise IT Programs, KLO, and managed NPI releases through internal Salesforce business application capabilities. Worked closely with IT development teams, IT operation teams, and IT program managers to deliver high-quality IT application releases. Key Achievements:

LK&C Service Cloud Migration Lead - Successfully managed 8 track/team initiatives to support migration from Salesforce Classic platform to Lightning Knowledge platform

Platform Release Lead - Managed 60+ scrum teams across business technology and improved platform releases which led to 100% compliance in regression and automated testing

Dream Team Award Winner 2019, Dream Team Award Nominee 2020 CASPEX FOR SALESFORCE, 02/2017 - 01/2019

ITSM PROGRAM MANAGER - PMO/ INDEPENDENT CONTRACTOR Aligned and executed change/problem/incident management and leadership strategies to support organizational transformation, process, and technology across IT.

Key Achievements:

Lead Design Review Board -

o Worked with IT Risk Compliance SME (subject matter expert), Security Architecture, and IT Senior Managers to develop and implement database vulnerability scanning, risk management, and remediations. Aligned with vendors /suppliers to ensure requirements and procurement were met as per architecture design review and acceptance.

Digital Transformation of Change Management Process o Change Review Board (CRB) Lead - Implemented process improvement for low-risk initiatives that increased operational efficiency by 30% from previous cycles

o Developed change management risk assessment - impact analysis, SLA, and RCA based on ITIL standards

Managed Service Catalog - Ensured technology managers were properly mapped to service offerings CROSSOVER FOR IGNITE TECHNOLOGIES, GLOBAL /REMOTE, 05/2016 – 06/2017 PROGRAM/PRODUCT MANAGER - INDEPENDENT CONTRACTOR

Primary focus of acquiring software companies and integrating them into the existing ecosystem to support commercial customer requirements.. Managed NPI products (Developed product roadmaps, set priorities, created specifications, and implemented agile planning and processes). Mitigated risks and ensured stakeholder accountability for successful releases and deployments. Key Achievements:

Established and led PMO Operations: Expertly managed complex portfolios and programs to drive Agile transformation. Led the development of a comprehensive Program/Product Management Playbook. Successfully onboarded and led program managers/PMO

Acorn & Sensage Cloud Migration: Managed the comprehensive migration of Acorn & Sensage’s infrastructure, data, applications, and workloads from an on-premises data center to AWS Cloud

Oracle Cloud Release Implementation: Lead efforts for HRMS, Oracle Financials, and Oracle Supply Chain applications migration

SAP S/4 Release Implementation - Lead implementation efforts of SAP S/4. Organized and led business requirements gathering workshops, defining ”as is” and “to be” processes and preparation of business blueprint JAYBRI TECH FOR SPLUNK, SAN FRANCISCO, CA 09/2015 – 03/2016 INFRASTRUCTURE PORTFOLIO /PROGRAM MANAGER- CONSULTANT 2

SABRINA HACKMAN

San Jose, California, Email: **************@*****.*** Tel: 669-***-****, LinkedIn: sabrinahackman

Reported to Director of PMO. Experienced Program Manager with strong experience in big database application development and hands-on experience in Big Data and Analytics ecosystems. Lead project meetings within IT operations group; project status, incident management, and post mortem. Key Achievements:

IT Portfolio Manager: Managed and facilitated a portfolio of 60+ IT projects/programs across - functional teams

Agile Alignment: Successfully spearheaded and delivered a multifaceted global program, championing Agile Transformation

Managed Data Migration/ Center Infrastructure Build Out /Expansion: Engaged with vendors/utilized pcard to procure required equipment as needed for build-out. Collaborated with various teams such as Data Center and Applications technologies, Networking, Cloud, etc. Interfaced with senior management, technical teams, and operations

Global Virtualization Upgrade Program: Managed efforts for VMware upgrade from 5x to 6.0. Ensured upgrade is performed in a phased manner so that varying 5x environments are compatible as we upgrade to 6.0 globally across the organization JAYBRI TECH FOR NOKIA – “HERE” LOCATION, NAVIGATION & COMMERCE GROUP, CHICAGO, IL. 10/2013 – 09/2015 TECHNICAL E2E PROGRAM MANAGER - PMO

Managed large-scale programs using Agile and Waterfall Development Methodologies. Responsible for long-term road map planning and development of initiative to migrate from legacy to web-based application PDS (Places Data Store) CORE POIs (Points of Interest). Coordinate E2E program management while working with cross-functional teams globally. Key Achievements:

Korea Program: Successfully implemented new infrastructure in South Korea; developed/defined hardware, software, networking, tooling, and personnel training requirements. Awarded multi-million dollar contract as a result of providing an exceptional quality product offering to South Korea

Core POI/Non-POI Program: Led team that provided enhanced & certified 160+ POI products that were of the highest value Internal NAVTEQ map and provided sophisticated and enriched attributes specific to navigation JAYBRI TECH FOR HB TECKNOWLEDGE, CONSULTANTS, LLC, CHICAGO, IL., 1/2013 – 09/2013 FREELANCE PROJECT MANAGEMENT CONSULTATION

Provided consulting, training, and mentoring services for project management methodology standardization based on PMI/PMBOK guidelines. PAYPAL/ EBAY, SAN JOSE, CA., 01/2010 – 12/2012

TECHNICAL PROGRAM MANAGER - PMO (CONTRACTOR TO EMPLOYEE) Directed large-scale portfolio of software development programs within PayPal’s architecture, infrastructure, and web technology organization. Oversaw the process of bringing new product initiatives from conception through to market launch. Established strategy and roadmap for large and complex business and technology initiatives. Fostered a collaborative environment by providing leadership to cross-functional teams. Key Achievements:

Data Migration / Rationalization Program: Led multi-million-dollar data rationalization program efforts which drove PayPal’s transition to geographically distributed core/mission critical databases (money, risk, merchant, and user) into scalable architecture that solved long-term availability and scalability goals

Digital Transformation of Payments Platform - Payments 2.0 Program: # 1 initiative for 2011-2012: Direct manager of 8 program managers leading effort of 10 track program that built foundational payment platform for more robust, secure, scalable, and available payment processing

PayPal Standard Base Program: # 1 initiative for 2010: Established standard baseline of tools, packages, compiler, and OS across PayPal environments by performing code migration across the entire organization, upgrades to tools & packaging processes, upgraded stage and production to common baseline and establishment of governance model for existing and future upgrades. EDUCATION / PUBLICATIONS

University of Phoenix, Master of Science - Cyber Security, May 2025, Master of Science – Computer Information Systems Purdue University, Bachelor of Science - School of Technology AFFILIATIONS

Cloud Security Alliance, 2023

Association of Change Management Professionals, Current

Project Management Institute, Member, Current

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