Area Property Manager
Resume:
Brenda Taylor-Chandler, HCCP
**** ******’s Pt., Memphis, TN 38141
***********@*****.***
Professional Summary Customer-focused, energetic and an extremely dependable individual with
over 20 years in the banking industry. Along with 9 years in the property
management industry. HCCP Certification. A self-motivated professional
with a strong commitment to quality customer service. From handling large
amounts of currency in banking to training and supervising employees. Driven,
able to identify and resolve problems, work well with others.
Employment History
McCormack Baron Mgmt October 2022-May 2024
Memphis, TN
Area Manager
Direct the Property staff in all phases of property operations, the ongoing leasing, and
administrative functions of the property, and assist the site staff with resident relations by
providing supportive services to the residents.
Identify resident areas of concern, develop, and implement plans to address those areas.
Supervision of nearly 800-1,000 units in a multi-state area
Overseeing the financial, operational, resident relations, and budgetary aspects of each site
A minimum of quarterly inspections of developments determined by Vice President
Financial reporting and budget performance including determining the quality of maintenance,
status of rent collections, readiness of vacant units for occupancy, and promptness of deposits.
Supervise, train, and evaluate the site staff.
Perform Section 42 and bond financing (if applicable) and audit reviews to insure compliance.
Oversee the lease-up, resident selection and occupancy requirements of new or redeveloped
properties.
Meet and correspond with local, state, and federal representatives, residents, and vendors as
required.
Attend inspections conducted by owners and/or agencies
McCormack Baron Mgmt January 2020-Spetember 2022
Memphis, TN
General Manager
Direct the Property staff in all phases of property operations, the ongoing leasing and administrative
functions of the property, and assist the site staff with resident relations by providing supportive
services to the residents.
Identify resident areas of concern, develop, and implement plans to address those areas
Supervision of nearly 100-400 units in a multi-state area
Overseeing the financial, operational, resident relations, and budgetary aspects of each site
A minimum of quarterly inspections of developments determined by Vice President
Financial reporting and budget performance including determining the quality of maintenance, status
of rent collections, readiness of vacant units for occupancy, and promptness of deposits
Supervise, train, and evaluate the site staff
Oversee the lease-up, resident selection and occupancy requirements of new or redeveloped
properties
Meet and correspond with local, state, and federal representatives, residents, and vendors.
Attend inspections conducted by owners and/or agencies.
McCormack Baron Mgmt November 2015-December 2019
Memphis, TN
Property Manager
Management of day-to-day operations of an assigned property including resident relations, site staff
supervision, and daily activities.
Oversight of all resources of the property to achieve established budgeted financial and operational
goals, including financials, budgets, and collections.
Operate the property in accordance with the MBM policies and procedures manual and the
management plan for the property.
Responsible for building and maintaining a positive relationship with the residents, community, and
city agencies.
Processing of HUD certifications and interview residents for eligibility
Timely processing of all paperwork
Communicate verbally and in writing to all Site staff regarding daily operations.
Attend inspections conducted by owners and/or agency personnel.
Review and analyze monthly financial reports and note variances.
Hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance
specialists.
Meet and correspond with local, state, and federal representatives, residents, and vendors as required.
Highly organized with a strong attention to detail.
Knowledge of state and federal regulations
Tax-credit experience and strong operations background is preferred.
Strong communication skills to interact in a positive manner with the residents and community.
Regions Bank July 2004-May 2014
Memphis, TN
Branch Service Leader/Operations Manager
Oversaw a teller team consisting of 6 or more tellers.
Complied with regulatory requirements including Bank Secrecy Act, Anti-
Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community
Reinvestment Act by conducting monthly training.
Oversees all teller related tasks, providing guidance and direction to the
teller team to insure strong service and operational performance.
Make sure all Teller Surprise Cash Counts are being conducted monthly and
being done according to policy.
Ensure branch operational and compliance related tasks are completed.
Serve as a liaison between the branch and the Regional Operations
Manager.
Disseminate information on procedural and operational changes/updates to
branch staff.
Mentor and train new Branch Service Leaders and assist ROM partners with
ensuring associates fully understand role and responsibilities.
Conduct weekly branch visits to ensure branches are operationally sound
and able to achieve a passing score on quarterly graded branch visits.
Coach and train teller staff on products and services to ensure staff is
making qualified referrals to increase sales and customer retention.
Support sales process through referrals, conducting observations and
coaching teller staff.
Work with corporate support departments to ensure procedural consistency,
adherence to internal controls and compliance with regulatory requirements.
Conduct interviews with potential associates.
AmSouth Bank January 2003-June 2004
Memphis, TN
Assistant Manager of Operations
Overseeing the daily operations of all branch tellers.
Managed employee group of 5 or more tellers.
Oversees all teller related tasks, providing guidance and direction to the teller team to insure strong
service and operational performance.
Make sure all Teller Surprise Cash Counts are being conducted monthly and being done according to
policy.
Ensure branch operational and compliance related tasks are completed.
Coach and train teller staff on products and services to ensure staff is making qualified referrals to
increase sales and customer retention.
Conduct interviews with potential associates.
Education
State Tech Memphis, TN 1992-1994
Majoring in Accounting/Business Management
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