Customer Service Help Desk

Service Desk Analyst

PROFESSIONAL SUMMARY

A diverse and efficient IT Help Desk Professional with a wide variety of experience in providing extraordinary technical, remote, software, and phone support to end users especially /VIP.

I am a flexible worker and great multitasker with a strong customer service background. I am dependable, a personable communicator with an excellent skill – set in client vendor management.

Searching to obtain a position to where I can use, and allow my knowledge/skill set to be an asset to your company as well as learn from your company.

Skills:

Active Directory

Microsoft Exchange Server 03/07/10/13

Remedy/Heat/OS Ticketing

Google Docs/Calendar/Hangout

Operating Systems Windows XP/Vista/7/8

MS Office 2003/2007/2010/2013 (Current

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