Service Desk Technical Support

Tauqir Ali

609-***-**** ************@*****.*** linkedin.com/in/tauqir-ali

SUMMARY

Highly motivated and detail-oriented Cybersecurity professional with a passion for protecting sensitive data and mitigating cyber threats. Skilled in conducting security audits, vulnerability scans, and implementing security controls to ensure compliance with industry standards. Proven track record in reducing security incidents caused by human error and improving overall security posture.

TECHNICAL SKILLS & COMPETENCIES

Security Practices: Incident Response, Risk Assessment, Endpoint Security, Secure Network Architecture, Access Control Models, Cryptography, IAM, Cloud Security

Programming Languages: PowerShell(Intermediate), Bash(Intermediate), Python(Basic), SQL(Intermediate) Security Software: Wireshark, Kali Linux, Nessus, Splunk, Burpsuite, OpenVAS, Microsoft Sentinel, Nmap Operating Systems & Tools: Linux(Proficient), Windows Server(Proficient), Microsoft Azure(Proficient), VMware(Proficient), AWS Security(Basic), Docker(Basic)

EXPERIENCE

Senior Service Desk Analyst Feb 2022 – Present

Temple University Health Systems Philadelphia, PA

• Provided frontline technical support to healthcare professionals, resolving IT issues and ensuring uninterrupted access to critical systems

• Conducted regular system audits to identify security vulnerabilities and implement measures to enhance data protection

• Monitored service desk performance, implemented efficiency improvements, and escalated complex issues as necessary

• Collaborated with cross-functional teams to identify recurring technical issues, implement long-term solutions, and provide end-user training for new technology adoption.

Help Desk Technician May 2021 – Feb 2022

NTT Data Remote

• Responded to customer inquiries and provided timely troubleshooting via phone/email for software and hardware issues.

• Collaborated with team members to identify and implement solutions for recurring technical issues and conducted user training sessions on updates and functionality.

• Documented IT processes and procedures to standardize support practices and facilitate knowledge transfer within the organization.

IT Technician Dec 2020 – Mar 2021

CompuCom Paulsboro, NJ

• Conducted comprehensive site surveys, installed/configured network equipment, ensured system security through timely updates, managed hardware/software installations, and monitored data backups/disaster recovery plans for various clients. EDUCATION

Western Governors University Salt Lake City, UT

B.S. in Cybersecurity and Information Assurance Oct 2022 – Dec 2024 CERTIFICATIONS

ISC2 Systems Security Certified Practitioner — May 2024 CompTIA Security+ — Mar 2024

CompTIA Network+ — Dec 2023

CompTIA A+ — Jul 2023

PROFESSIONAL DEVELOPMENT

Implementing a SOC and Honeynet in Azure Apr 2024

Platforms & Technology Used: Azure VMs, Microsoft Sentinel(SIEM), Log Analytics Phishing Analysis May 2024

Platforms & Technology Used: BlueTeamLabsOnline

Cisco Network Defense Present

Platforms & Technology Used: Cisco Networking Academy

Contact this candidate