Project Management Process Improvement
Resume:
**************@*****.***
Midlothian, Virginia
Linkedin.com/in/
Tom-Chapman-694988170
SKILLS
Project Planning
Communication
Logistics
Lean Process Improvement
Contracts & Negotiations
Cost / Data Analysis
Resource Management
Leadership
Training and Accountability
Procurement
Computer Networks
PROFESSIONAL EXPERIENCE
Project Management/Procurement
• Applied training and expertise gained in Plant Engineering Department at UPS to develop RFPs, budget planning, logistics, procurement, scheduling and project oversight to complete renovation projects and new installations.
• At Capitol Athletics, Inc. I liaised with the largest County School system in Virginia and their Design and Construction Departments to develop numerous athletic facility upgrades and renovations producing multi-million-dollar sales.
• Developed proposals for new projects at Richmond Volleyball Club and reported with regular progress reports to the Board of Directors and Finance committee.
Process Improvement
• Oversaw development of new training program at UPS to reduce pre- senior turnover and increase retention of new employees by over 25% in the first 90 days of employment for which I received an achievement award.
• Implemented overhaul of file retrieval system at Capitol Athletics and Swift Transportation, increasing efficiency by 10%+.
• Used Six Sigma Methodology to redesign the equipment inventory systems of Richmond Volleyball and Capitol Athletics to reduce inventory costs, retrieval and redundant purchasing. Communication
• Regularly used multiple platforms, such as, Microsoft Teams, Google Meet, Zoom, Webex as well as phone and email, to communicate and collaborate with executive leadership, Boards, committees and teams to update progress, changes and information.
• Maintained regular customer contact using CRM software to provide relevant information on promotions, procedural changes and general knowledge.
• Lead weekly team meetings and performed “Gemba Walk” to identify necessary improvements in activities and communicate these to staff. SUMMARY
Seasoned Transportation Operations Professional with an IT degree and 15+ years of experience helping leadership and executive teams succeed. Keen to leverage project management expertise and lean process improvement to reduce cost and improve efficiency across industries including public, private and non-profit sectors. I am eager to bring my skills and talent to bear in the spirit of teamwork for the success of the organization.
TOM CHAPMAN
OPERATIONS EXECUTIVE
EDUCA TION
Bachelor of Science
Computer Science (Networks)
Strayer University, Richmond
Virginia
2005
Bachelor of Arts
Communication Arts and Design
Virginia Commonwealth
University, Richmond Virginia
Six Sigma Yellow Belt
Management and Strategy
Institute
2021
WORK HISTORY
Store Manager
Starbucks Corporation(multiple locations)
Hanover and Chesterfield, Virginia
8/2022 - Present
Fleet Manager
Abilene Motor Express/ Swift Transportation Company Richmond, Virginia
12/2018 – 3/2021
Facilities Manager
Richmond Volleyball Club(three locations)
Richmond, Henrico and Chesterfield, Virginia
5/2015 – 11/2018
Director of Sales and Service
Capitol Athletics, Inc.
Richmond, Virginia
1/2000 – 3/2015
Operations Supervisor
United Parcel Service
Richmond, Virginia
1/1989 – 1/2000
TECHNICAL
SKILLS
Microsoft 365
Microsoft Teams
Excel Power User
Adobe Illustrator
Windows Exchange Networks
Cisco Networks
IOS
CRM Software
TMW Software
TOM CHAPMAN
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