Customer Service Representative

Lisa McCown

Durham, North Carolina ***** 919-***-**** ****.***.***@*****.***

PROFESSIONAL SUMMARY

Mrs. McCown has over 15 years of experience the printing services industry. As Printing Services Project Assistant, assists in the daily operations of all printing services to ensure compliance with project schedules of multiple simultaneous, large-scale assessments. Mrs. McCown assists in maintaining security standards and production quality for high-stakes testing materials, including secure test booklets, manuals, and ancillary documents for numerous state contracts. In addition, Mrs. McCown provides customer service to all clientele.

SKILLS

Managing Multiple Priorities

Vendor Performance Monitoring

Transaction Monitoring

Scheduling and Coordinating

Managing Operations and Efficiency

Administration and Reporting

Operation and Control

Inventory Restocking

Information Updates

WORK HISTORY

PRINTING MANAGING ASSISTANT 08/2001 to 08/2022

Measurement Incorporated Durham, NC

Assist daily operations of printing services department; Works closely with project managers to ensure compliance with project schedules of multiple, simultaneous, large-scale educational assessments, as well as meeting customer deadlines; Maintain security standards and production quality for high-stakes testing materials, including secure test booklets, manuals, and ancillary documents for numerous state contracts; Maintain reports regarding supply orders and purchases, and preparing monthly supply cost reports

Keeping maintenance on Konica Minolta machines and ordering supplies, maintain meter readings, contracts.

PROJECT ASSISTANT 05/2001 to 07/2017

Measurement Incorporated Durham, NC

Include: taking customer orders in person and phone, ordering company-wide office supplies, assist in copy room, copying bulk orders, collating and binding printed material.

QUALITY CONTROL AUTOMOTIVE AUDITOR 03/2000 to 05/2001

Ideal Fastener Corporation Oxford, NC

Researched data to create control plans

Manages and process of tests through manufacturing area documenting data from tests

Auditor also tests products to meet customer specifications and requirements.

ADMINISTRATIVE CLERK/TEAM LEADER 10/1999 to 05/2000

Cormetech Durham, NC

Administrative clerk provided administrative support such as: data entry, scheduled meetings, purchasing, filling purchase orders, met customer deadlines, phone messages

Team leader performed the final inspection of customer modules for shipment to ensure that customer specifications are met.

CUSTOMER SERVICE REPRESENTATIVE 08/1999 to 10/1999

Diamond Avian Distributors Roxboro, NC

Customer service representative met customer specifications, assisted with filling new orders

Customer service representative also printed picking tickets, customer invoices, and assisted customers with credit to their accounts.

TECHNICAL DESIGN ASSISTANT/LAB TECHNICIAN 09/1985 to 06/1999

Collins & Aikman Roxboro, NC

Assigned alpha and numerical numbers to new designs and entered data for loom schedules

The technical design assistant provided assistance to technical designer with research data to maintain design files

Technical design assistant also tested fabrics, met QS-9000 specification and customer requirements, met shipping deadlines, maintaining customer records, and assisted in trouble shooting.

EDUCATION

Graduate

Person Senior High School, Roxboro, NC

CERTIFICATIONS

Piedmont Community College, Roxboro, NC Certificate – Intro to office Certificate – Customer Service Representative I, II, III Certificate – CPC/CPB-Medical Coding and Billing ICD-9 Certificate – CPC/CPB – Medical Coding and Billing ICD-10

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