Customer Service Representative

Location:

Brandermill, VA

Salary:

48,000

Posted:

June 28, 2024

Contact this candidate

Resume:

SAMUEL L. CARNES

PREFERRED NAME: SAM ALBURN

**** **** ***** **. *** 3D

Midlothian, VA 23112

******.*.******@*****.***

(303) 901 - 2799

Skills:

Customer Service Representative 10 years of experience in the field, Efficient Typer (67 WPM) 95-100% accuracy, Detail Oriented, Excellent verbal and written communication skills, Multi-Tasker, Time Management, Easily Adaptable.

EXPERIENCE

Uber

August 2022 to Present

● Ensure the safety of all vehicle passengers.

● Maintain quality customer service.

● Maintain Time Efficiency

Front Desk Associate

Surf Side Hotel - Nags Head, NC

July 2021 to November 2021

● Prompt and friendly response to guests' concerns and needs.

● Ensured reservations, refunds and Company policies were honored.

● Displayed excellent customer service.

● Maintained a positive and clean workspace.

● Answered all incoming calls and maintained excellent communication between guest and staff members.

Max’s on Broad

April 2020 to June 2021

● Friendly and courteous approach to our establishment.

● Maintained calm and positive attitude when dealing with guest calls as well as informing guests of any pertinent information before and during their reservation.

● Multi-tasking ability to work across platforms via tablet and smart devices.

● Detailed oriented, providing a unique experience to our guests during their visit. Walgreens

October 2019 to March 2021

● Provided knowledgeable assistance to customers with inquiries concerning health products and brand merchandise.

● Maintained Health Security Measures for Customers and Associates

● Assisted with stocking merchandise, lifting and multi-tasking different duties. Results Companies/ Hulu - CALL CENTER

August 2018 to October 2019

● Friendly approach to client's concerns and needs.

● Worked with customers to determine issues and solve them to their satisfaction.

● Maintained Top Viewer Agent Service for Viewer Experience.

● Maintained a proper tone and patience as well as proper management of resources and time in a fast paced work environment while assisting clients. Food Lion

March 2018 to October 2019

● Established effective communication with staff members and simultaneously maintained a strong consistent work ethic.

● Reliable associate. Assisted customers with purchasing products, displayed a positive attitude and ensured that a positive experience was achieved. Taziki’s Mediterranean Cafe

April 2017 to February 2019

● Provided excellent customer service with a positive attitude.

● Worked efficiently, teamwork oriented and delivered strong management skills.

● Maintained the image and ideals of the company and food establishment as the initial point of contact with customers.

Cashier/Brand Representative at Hollister Co.

August 2015 to May 2016

● Categorized Merchandise into appropriate displays with aesthetic in mind to increase sales potential.

● Exhibited excellent customer service skills to fulfill customer needs.

● Facilitated exchanges with store patrons while maintaining proper security measures. Martins (Chesterfield Towne Center)

August 2014 to February 2017

● Promoted first level exchanges with customers.

● Arranged merchandise to avoid damage to the customers specifications.

● Assisted customers in locating the merchandise of concern EDUCATION

John Tyler Community College - Midlothian, VA

August 2018 to Present

High school diploma

James River High School - Midlothian, VA

September 2012 to June 2015

FUTURE GOALS:

Photography and Interior Design

In the meantime it’s my goal to establish myself in the professional business world first by working in some office or official building for a while so I can ascertain and equip myself through further knowledge of navigating myself in a more business setting. Once I establish myself, then little by little I plan on continuing with the position and finish my majors on the side once I can afford to finish my degrees. Reference

Ashton Bryan, Former Martin’s Check out Coach

Company: Epic Pharmacy Network

Address: 1811 Jeter Road, Powhatan VA 23139

Cell: 804-***-****

Email: ******.*******@*****.***

Melody Baldwin, Martin’s Associate/Friend

Company: Insource Software Solutions

Address: 14500 Shipborne Road, Midlothian VA

Cell: 757-***-****

Email: ******.*******@*******.***

Lashaunda Taylor, Friend

Company: Piercings Pagoda