Customer Service M A

A r i e l A . Ramirez

B r a n c h M a n a g e r

*** * ******** *****,

TX 75119

469-***-**** ****************@*****.***

OBJECTIVE

Seeking an opportunity with potential growth, strengths include ability to perform in fast paced environment, multi-tasked, and good attitude towards new changes, dependable, hard worker and flexible. I’m a motivated person with experience in customer service, collections, loans and management. I’m accustomed to handling sensitive and confidential records. I am a team player that assists team!

E D U C A T I O N — EXPERIENCE

Ennis High School

09/2008 to 04/2009 • Alliance Data

04/2009 to 10/2011 • Direct Energy

02/2012 to 11/2015 • World Finance

02/2018 to present Covington Credit

Make Outbound calls and answer incoming calls. Take payments over the phone. Complete new loans applications. Perform and complete solicitations. Complete close out for the day. Perform month in / Book loans. Perform marketing for growth. Managing the office and all operations assisting customers and my team in the overall growth of the business providing a high level of customer service and diligence. KEY S K I L L S — COMMUNICATION

Marketing

Project Management

Budget Planning

Social Media

Planning

Customer Service Representative

and collections for 10 years

Employ competent communication skills assessing client needs. Highly organized, attentive to detail, and strong interpersonal skills. Initiate tasks and accomplish self-generated projects. Solidly pursuing goals in order to achieve them in a timely manner. Ability to prioritize and effectively handle multiple projects simultaneously.

L EADERSHIP

As a Branch Manager I provide exceptional attributes such as values, morals and task management that over exceed what is expected of me to help my team perform at optimum levels.

REFERENCES

[Available upon request.]

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