Operations Manager Project Management

Alex Francis II

346-***-**** – *********@*****.*** – Houston, Tx

Operation Management Project Management

As an accomplished Operations Manager, I have excelled in driving organizational efficiency, leading strategic initiatives, and fostering a collaborative work environment. My extensive experience spans HR, payroll, accounting, operations, marketing, sales, client delivery, legal, finance, and IT. I have consistently delivered results by optimizing processes and enhancing employee engagement, significantly contributing to the firm's growth and success over the past two years.

Areas of Expertise

Operations Management Project Management Financial Management & Planning Supply Chain Management Strategic Planning Regulatory Compliance Change Management IT System Implementation Process Optimization Stakeholder Engagement Leadership Development Negotiation Skills EXPERIENCE

Athenian Group, LLC, Houston, TX

Operations Manager Dec 2022 to present

• Operational Excellence and Process Optimization: Spearheaded the establishment of new offices, implemented key IT systems such as OneDrive and Zoho, driving enhanced collaboration. Streamlined RFP pre-qualifying processes, achieving a 20% reduction in processing time. Managed procurement processes, ensuring timely acquisition of essential equipment while adhering to a strict budget.

• Employee Development and Engagement Leadership: Developed comprehensive onboarding workflows and internship programs, resulting in a 30% reduction in onboarding time. Established employee performance review systems and engagement surveys, fostering a culture of feedback and continuous improvement. Initiated "Chats with CEOs" to facilitate open communication, leading to a 25% increase in employee satisfaction scores. Organized impactful company events, enhancing team cohesion and morale.

Project Manager & Analyst Oct 2019 to Dec 2022

• Orchestrated the largest municipal relocation and strategic planning effort nationwide, integrating 14 buildings and 2,000 employees into a new municipal site. Achieved a 95% on-time completion rate within a $200M budget, ensuring 100% regulatory compliance and securing a federal section 408 permit for detention and retention projects.

• Enhanced operational efficiency by 30% and decreased project downtime by 20% through streamlined collaboration with Property Management for relocation and renovation endeavors involving 1,600 employees. Led surveys and strategic workshops engaging 100+ stakeholders, resulting in a comprehensive project scope.

Academy Sports & Outdoors, Katy, TX

Replenishment Analyst & Assistant Buyer May 2014 to Oct 2019

• Managed inventory flow, logistics, and sales for a $150M business; conducted demand analysis and optimized forecasts; collaborated on product development, negotiated cost reductions, and led marketing strategies to drive margin growth and enhance product presentation. EDUCATION

Rice University, Houston, TX

• Bachelor of Arts in Economics & Sports Management, 2013

• Division I Athletics (Football & Track 2009- 2013) CERTIFICATIONS

Certified ScrumMaster (CSM) & Lean Six Sigma Green Belt

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