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Service Representative Customer

Location:
Lagos, Nigeria
Posted:
June 29, 2024

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Resume:

AYODEJI I. ADEOLA

Committed to Customer Satisfaction, Team Work, Effective Result

I am a motivated, adaptable, responsible lady, seeking long term employment in an organization where I can put in my best for the growth of the organization, I have a methodical customer focused approach to work and a strong drive to see things through to completion. AREAS OF EXPERTISE

• Excellent Communication and Listening Skill • Telephony Customer Support

• Emotional Intelligence • Communication Skills

• Organization and Time Management • Multi-Tasking

• Leadership/Teamwork • Presentation Skill

• Problem Solving • Coaching and Mentorship

RECENT PROFESSIONAL EXPERIENCE

SEEDSTARS (Quickcheck), Lagos, Nigeria.

Credit Collections Officer September 2019 – Present

● Decides which loans may be terminated and supervise the termination process

● Look after insolvent borrowers in the context of administration, liquidation, debt management and Preparation of report

● Review the communication in use in order to achieve efficiency and effectiveness OUTCESS- LAGOS, NIGERIA.

Call Centre Agent September 2018 — February 2019

● Initiated high volume of outbound calls to customers of Multichoice Nigeria.

● Informed churned customers about their account status and persuading them to make payment

● Obtained customer's information and updated their account status and record using the CRM

● Resolved and responded to customer's complaints and enquiries efficiently

● Suggested appropriate recommendations based on customer requirement and financial strength.

● Furnished customers with details of new product and services.

● Identified and escalated priority issues, also followed up for complete resolution.

● Maintained absolute customer satisfaction at first contact PRIOR PROFESSIONAL EXPERIENCE

MATASA SENIOR SECONDARY SCHOOL KANO STATE, NIGERIA Subject Teacher ( NYSC) October 2016- November 2017

● Responsible for development of Lesson notes and weekly class schedule

● Monitored students’ performance

● One on One student feedback

● Responsible for coordination and assessment

● Taught English Language

● Prepared end of the term report card

CONTACTS

PHONE: +234 703-***-****

EMAIL: ad6t3u@r.postjobfree.com

ADDRESS: 7B Midland Estate Tinu Amuwo

Odofin, Lagos state, Nigeria.

EDUCATION

Ekiti State University (Ekiti State, Nigeria) 2017 B.Sc. Political Science

IT SKILLS

CRM Software

● Microsoft Dynamic CRM, Ameyo,Microsoft

Suite Proficiency

● Excel, Word, PowerPoint, Outlook

Proficiency in Windows Operating System

Windows 7,8,10

INTERESTS

● Travelling

● Networking

REFERENCES

● On Request



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