AYODEJI I. ADEOLA
Committed to Customer Satisfaction, Team Work, Effective Result
I am a motivated, adaptable, responsible lady, seeking long term employment in an organization where I can put in my best for the growth of the organization, I have a methodical customer focused approach to work and a strong drive to see things through to completion. AREAS OF EXPERTISE
• Excellent Communication and Listening Skill • Telephony Customer Support
• Emotional Intelligence • Communication Skills
• Organization and Time Management • Multi-Tasking
• Leadership/Teamwork • Presentation Skill
• Problem Solving • Coaching and Mentorship
RECENT PROFESSIONAL EXPERIENCE
SEEDSTARS (Quickcheck), Lagos, Nigeria.
Credit Collections Officer September 2019 – Present
● Decides which loans may be terminated and supervise the termination process
● Look after insolvent borrowers in the context of administration, liquidation, debt management and Preparation of report
● Review the communication in use in order to achieve efficiency and effectiveness OUTCESS- LAGOS, NIGERIA.
Call Centre Agent September 2018 — February 2019
● Initiated high volume of outbound calls to customers of Multichoice Nigeria.
● Informed churned customers about their account status and persuading them to make payment
● Obtained customer's information and updated their account status and record using the CRM
● Resolved and responded to customer's complaints and enquiries efficiently
● Suggested appropriate recommendations based on customer requirement and financial strength.
● Furnished customers with details of new product and services.
● Identified and escalated priority issues, also followed up for complete resolution.
● Maintained absolute customer satisfaction at first contact PRIOR PROFESSIONAL EXPERIENCE
MATASA SENIOR SECONDARY SCHOOL KANO STATE, NIGERIA Subject Teacher ( NYSC) October 2016- November 2017
● Responsible for development of Lesson notes and weekly class schedule
● Monitored students’ performance
● One on One student feedback
● Responsible for coordination and assessment
● Taught English Language
● Prepared end of the term report card
CONTACTS
PHONE: +234 703-***-****
EMAIL: ad6t3u@r.postjobfree.com
ADDRESS: 7B Midland Estate Tinu Amuwo
Odofin, Lagos state, Nigeria.
EDUCATION
Ekiti State University (Ekiti State, Nigeria) 2017 B.Sc. Political Science
IT SKILLS
CRM Software
● Microsoft Dynamic CRM, Ameyo,Microsoft
Suite Proficiency
● Excel, Word, PowerPoint, Outlook
Proficiency in Windows Operating System
Windows 7,8,10
INTERESTS
● Travelling
● Networking
REFERENCES
● On Request