Human Resources Customer Service

Kassandra Gomez

**** ******* *** #**

Rancho Cucamonga, CA 91730

909-***-**** **********@******.***

OBJECTIVE To use my excellent communication, analytical, and personal skills in a customer service focused position in a management industry while gaining knowledge that will allow me to further my career.

QUALIFICATIONS

• Over Seven years of Human Resources experience

• Ability to Direct Human Resources programs and departments

• Highly knowledgeable in all aspects of Human Resources including Workers Comp

• Effective at incorporating creative leadership skills to achieve business objectives

• Excellent presentation and communication

EMPLOYMENT HISTORY Crunch Fitness Rancho Cucamonga, CA

General Manager/ Human Resources Oct 2019-July2023

• Assist employees with HR related issues

• Provide counseling to employees

• Employee issue intervention and resolution

• Conduct interviews and investigations

• Administer and enforce employee discipline

• Handle all aspects of workers comp claims

• Process new hires and termination (initial and exit interviews)

• Candidate screening, interviews for possible employment

• Conduct trainings (safety, sexual harassment, GMP, ISO, SOPs, etc.)

• Conduct all aspects of safety committee meetings including minutes

• Process payroll for hourly and salary employees (approve, submit payroll to Paychex, maintain time sheets, etc.)

• Communicate with various levels of management (top to bottom)

• Conduct management meetings (KPIs) including minutes

• Translate documents for Spanish-speaking employees

• Reply to disability and state inquiries including audits

• Attend and testify at hearings (workers comp, EDD, etc.)

• Employee benefits coordinator which includes processing newly eligible and open enrollment

(medical, dental,

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