Customer Support System Administrator
Resume:
RESUME
M. ANAND
No.**C, Balaji Nagar,
*st Cross Street,
Perambalur – 621212
Mobile : 877-***-**** / 950*******
E-mail : ******.***@*****.***
******.***@******.***
JOB OBJECTIVE:
Having 16 years of experience in IT field seeking an opportunity as Computer Hardware professional that allows me to utilize my networking expertise in an environment to continual advancement of knowledge and skills that promotes personal & professional growth.
ACADEMIC BACKGROUND
Name of the course
Name of the institution
Year of passing
Percentage
Bachelor of Computer Application
Annamalai University
2015
60.0%
H.SC
Municipal Higher Secondary School, Karur
2002
70.8%
SSLC
Municipal Higher Secondary School, Karur
2000
51.8%
PROFESSIONAL QUALIFICATIONS
Post Diploma in Hardware Technologies (PDHT)
Post Diploma in Networking Technologies (PDNT)
Microsoft Certified System Administrator (MCSE)
Microsoft Certified Information Technology Professional (MCITP)
COMPUTER SKILLS
Operating System
:
MS-Dos, Windows ’98, Windows NT4.0, Windows 2000, Windows XP, Windows 2003 Server, Windows 7, Windows 8 Server & Windows 10
Mail System
:
Exchange Server, Outlook and MS outlook
Packages
:
MS- Office 2003, Office 2007, Office 2010(Word, Excel, PowerPoint)
Laptop
:
WIPRO, Dell, Acer, HCL, HP & Lenovo
PROFESSIONAL BACKGROUND
S.No
Post Held
Office
Period
From
To
1.
Customer Field
Executive
D.B.Manufactures, Karur
May.2021
Still Date
2.
Customer Support Executive
Opal Systems G, Perambalur
Aug. 2016
Feb. 2019
3.
Customer Support Executive
ORIGIN ITFS PVT Ltd, (Elcot) Perambalur
Sep. 2011
July 2016
4.
Customer Support Executive
CARE IT SOLUTIONS PVT Ltd (Wipro), Karur
April 2007
Aug. 2011
5.
Computer Hardware Service Engineer
SABARI COMPUTERS, Karur
Feb. 2004
April 2007
TECHNICAL EDUCATION
Wipro Certified Desktop Support Engineer (Level - II)
Wipro Certified Server Support Engineer ( Level – I )
Responsibilities:
System Assembling
Mother Board, CD Drive & UPS Services.
All type of Printer Service
Network Cable Crimping
Printer Cartridge & Toner Refilling.
My responsible for the following
Installed/Configure/Support WINDOWS 2008 Server, DHCP, DNS, Internet & Windows Networks.
Configuring & Troubleshooting ADS, DNS, DHCP, IIS, and Terminal Servers
Responsibilities include tracking support service requests, reproducing and solving user problems.
Managing Users and Computers using Group Policy on Domain Controller
Backup and Restore of Windows
Installing and configuring Exchange 2003, 2000 Server & Outlook
Configuring and Troubleshooting Various RAID Controllers at Various Customer Premises
Troubleshooting though Remote managing software’s (Net meeting, Dame Ware, Etc)
Maintained PCs and LAN under the companies’ annual maintenance contract
Installation and Configuration of Windows 2008 Server, 2008 Server Workstations, setting up different
Domains and maintaining Trust Relations between the domains.
Creating new User Accounts, giving rights, creating profiles for the new users and setting permissions for the files and directories.
Trouble Shooting PCs and configuring Netscape, Internet Explorer for Internet Browsing and Configuring
Clients for Internet mails.
Installing and Managing virus protection through Trend Micro Office Scan on Banking sectors
Configuring Customer Application software’s
Servicing all kind of Servers & Desktop (IBM, DELL, HP, WIPRO, HCL, & etc)
Doing Structured cabling work (Crimping and Crooning)
PERSONAL DETAILS
Father’s name
:
R .Manoharan (Late)
Date of birth
:
14-03-1984
Age
:
39 Years
Languages known
:
English and Tamil.
Nationality
:
Indian
Religion
:
Hindu
Mobile
:
+91 – 877-***-**** / +91 - 950*******
Hobbies
:
Listening Music, Reading Books & Browsing Internet
Extra Curricular Activities
:
Cricket, Chess & Carom Board
Permanent Address
:
No.44C, Balaji Nagar,
1st Cross Street,
Perambalur – 621212
DECLARATION
I hereby declare that all the above furnished details are correct to the best of my knowledge and belief.
Date :
Place :
Yours Sincerely
(M. ANAND)
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