Customer Service Project Management

ANDREA MEZA-PARRA

*************@*****.*** 909-***-**** Riverside, CA 92509

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Project Management

Sales Techniques

Staff Development

Project Planning

Administration and Reporting

Work Planning and Prioritization

Training and Development

Hiring and Training

Team Building

Manager Tacos Brisa - Riverside, CA 01/2020 - Current Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Created training modules and documentation to train staff. Assigned tasks to associates to fit skill levels and maximize team performance. Entered time and attendance logs in preparation for payroll. Cashier Tacos Brisa - Riverside, CA 01/2020 - Current Preserved appearance of store by arranging and replenishing displays and merchandise racks. Answered product questions with up-to-date knowledge of sales and store promotions. Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Delivered high level of customer service to patrons using active listening and engagement skills. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Answered customer questions

Norco College Norco, CA 06/2024

Associate Administration

Continuing Education starting the university of Redlands in the fall (September) I do have my real estate certificate as a salesperson Process of getting my real estate license

Summary

Skills

Experience

Education and Training

Dean's List

Patriot High School Riverside, CA 05/2022

High School Diploma

Norco College Norco, CA

Some College (No Degree)

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Recognized as Employee of the year for outstanding performance and team contributions. Created highly effective new program that significantly impacted efficiency and improved operations. Consistently maintained high customer satisfaction ratings. Member, Small Business Association (2008 - present) Certified manager, Tacos Brisa - 2021

Languages

Accomplishments

Activities and Honors

Certifications

Contact this candidate