Customer Service Shift Manager
Resume:
Work History
Education
Breonna
Martin
Contact
Address
Franklin, TN 37067
Phone
***********@*****.***
Skills
Team Player
Hard-working mindset
Sales proficiency
Multi-tasking strength
Energetic nature
Time management
Agile, adaptable and results-oriented Shift Supervisor with motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling opening and closing store and customer service requirements. Organized, friendly and outgoing with exceptional communication and time management abilities.
Server
Margaritaville, Nashville, TN
Serve food and beverages promptly with focused attention to customer needs.
Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Work with POS system to place orders, manage bills, and handle complimentary items.
2023-06 -
Current
Shift Manager/Key Holder
Sun Tan City, Franklin, Tennessee
Opened and closed store, counting registers, making deposits, and storing and filing all daily paperwork.
Trained team members in successful strategies to meet operational and sales targets.
Processed cash, credit, debit, and check payments. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
2023-01 -
2023-06
Shift Manager/Key Holder
Hollie Ray, Franklin, TN
Performed managerial store opening and closing duties, including counting cash drawers, maintaining daily inventory and supervising associates.
Trained and mentored new employees.
Designed and built displays to generate customer interest in store merchandise.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Marked-down clearance items and relocated merchandise to proper store areas.
2022-08 -
2022-12
Hostess
Texas Roadhouse, Fredericksburg, VA
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Input orders accurately into POS terminal, split bills and accepted payments.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
2022-05 -
2022-07
High School Diploma
Liberty University Online Academy - Lynchburg, VA
2019-08 -
2023-05
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