Information Systems Technical Support

NUNZIO SMITH

**** **** ******** **** • Jacksonville, FL 32277

904-***-**** • *********@*******.***

SUMMARY

Dynamic and results-oriented professional with solid experience with extensive McKesson, GE PACS, GE Echopacs, GE Maclab, GE Cardio lab and Cathlab, GE Muse, GE Mars and IBM Merge systems with related hospital information systems experience. Demonstrated history of managing integration and providing cross- functional support for Radiology and Cardiology initiatives. Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with strong ability to assimilate job requirements, and successfully implement, manage and complete projects. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross- functional teams and diverse individuals at any levels and build strategic relationships with clients. Core Competencies

Process Improvement • Strategic Planning & Implementation • Training • Installation/Configuration • Organizational Leadership • Hardware & Software

Core Competencies

• Process Improvement

• Strategic Planning & Implementation

• Training & Development

• Installation & Configuration

• Organizational Leadership

• Hardware & Software Management

EDUCATION

Bachelor of Science in Computer Information Systems Certifications

ITIL 4

Technical Expertise

• Highly experienced as PACS & RIS & Cardiology imaging Administration

• Radiology and Cardiology workflows

• PACS, hospital computing and information systems

• GE Cathlab\Maclab systems and workflow

• GE Centricity Cardio Workflow

• GE Echopac systems and workflow

• GE Muse\Mars system and workflow

• GE Cardioday

• Merge Hemodynamics

• Lumedx Apollo and Lumedx HealthView CardioPacs

• Welch Allyn ECG system

• Agfa Heart lab system and workflow

• IBM Merge Hemo system and workflow

• Familiarity with radiologist workflow

• Project Tracking

• Project management

• Hardware software upgrade planning

• Superior interpersonal and communication skills

• Created run books and system support documentation

• Familiarity with Epic EMR related to Cardilogy workflows

• Epic

• Clinical Informatics

Professional experience

BAPTIST MEDICAL CENTER JACKSONVILLE, FL 2013 – Present Senior Systems Analyst

• Clinical Informatics support

• Workflow issue resolution

• Maintained data integrity across multiple systems platforms related to PACS, Echopac, Cathlab\Maclab, Muse, Mars,Cardioday, Cardiology systems, Heart lab and Merge Hemo systems

• Coordinated, implemented and maintained Cardio Lab system across multiple campuses

• Coordinated, implemented and maintained Agfa Heartlab system for Peds Cardiology

• Corrdinated, implemented and maintained Merge Hemo system

• Researched, Coordinated, implemented and maintained Life image system for sharing images across diverse and disparaging systems, hospitals, clinics across multiple locations and regions

• Implemented Rapid radiology system, imaging system to route trauma diagnosis of brain injuries

• Managed multiple complex system upgrades across various disciplines within the hospital system including Cardiology, Echo cardiograms, EKG, EEG, Special Procedures

• Assisted with implementation, system problems and resolution, updates and upgrades Communicated with vendors to establish resolution of system issues in a timely manner to minimize end user downtime

UF & SHANDS JACKSONVILLE, FL 2006 – 2013

PACS Administration

• Maintained data integrity across multiple systems platforms related to Cardiology systems

• Performed upgrades and implementation from planing to resolution on various Cardiology systems including Muse, Cardioday, Centricity Cardiology workflow, Cardioday, Pacs, Echopacs

• Assisted with implementation, system problems and resolution, updates and upgrades

• Performed application and interface testing

• Provide end user support

• Trained new and ongoing users

• Communicated with vendors to establish resolution of system issues in a timely manner to minimize end user downtime.

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