Customer Support Service
Resume:
Kindoria Mbagwu
**** ****** **** **** *** * Matthews North Carolina 28105 704-***-****
*******@*********************.***
OBJECTIVE
Seeking a role as a entry level Customer Support Manager or Senior Role in Customer Support and Service. With over 17 years of customer service and sales experience, I bring a wealth of knowledge to organizations that focus on being customer centric, customer retention, and ensuring that the customer is number one.
EDUCATION
Vance Granville Community College
● Certified Nursing Assistant (1994-2007)
● Certified Bioprocess Technician (2000)
Central Piedmont Community College Charlotte, North Carolina August 2009 – May 2011 associate degree in applied sciences
PROFESSIONAL EXPERIENCE
Queen Dorias Royal Shine Cleaners Owner/Operator/Manager March 2024 - Present
● Strategize and implement business plans to establish and grow the cleaning service enterprise.
● Ensure the highest standards of cleaning and customer service are consistently met.
● Develop marketing initiatives to expand the customer base and increase brand visibility.
● Manage financial operations, including budgeting, invoicing, and payroll. Cash App Charlotte, NC November 2023 - March 2024 Tax Specialist Customer Support
● Assisted customers with tax information entry, ensuring accuracy and compliance.
● Managed high-volume customer inquiries through email and chat with a focus on quick resolution.
● Identified and resolved product bugs in collaboration with the engineering team.
● Contributed to the development of customer support strategies to improve overall service quality.
Wilora Healthcare Charlotte, NC August 2006 - July 2007 Housekeeper
● Performed daily cleaning and sanitation tasks in patient rooms and common areas.
● Managed inventory of cleaning supplies, ensuring availability and proper use.
● Adhered to infection control protocols to prevent the spread of disease. Kindoria Mbagwu
1800 Gander Cove Lane Apt 3 Matthews North Carolina 28105 704-***-****
*******@*********************.***
● Conducted regular inspections to maintain a clean and safe environment for patients and staff.
Pets Best Insurance Charlotte, NC September 2021 - October 2022 Senior Customer Care
● Provided comprehensive support for customer inquiries regarding insurance claims and policies.
● Played a key role in customer retention by offering personalized solutions and alternatives.
● Collaborated with management to develop strategies aimed at reducing policy cancellations.
● Delivered technical assistance to customers for navigating online portals and software. Allstate Insurance April 2019 - August 2021 Insurance Agent
● Tailored insurance policies to meet the unique needs of each client.
● Responded promptly to customer inquiries, ensuring high levels of satisfaction.
● Maintained accurate and up-to-date client records in compliance with company policies.
● Proactively reached out to potential clients to expand the customer base. Tz Insurance June 2017 - 2019 Insurance Agent
● Explained complex insurance products to clients, emphasizing benefits and coverage options.
● Customized insurance solutions to align with clients’ specific requirements.
● Conducted follow-ups with clients to ensure continued satisfaction and retention.
● Engaged in business development activities to attract new clients. Mecklenburg County May 2014 – July 2015 Human Services Specialist
● Conducted intake interviews to assess clients’ eligibility for assistance programs.
● Expedited support cases to provide timely aid to individuals and families in need.
● Coordinated with external agencies to offer comprehensive support services to clients.
● Ensured adherence to governmental policies and procedures in service delivery. GoodWorks Staffing February 2013 – May 2014 Administrative Temp
● Collected and verified client information to support various administrative processes.
● Updated and maintained accurate client records for case managers.
● Facilitated the transfer of data between departments securely and confidentially.
● Processed applications and documentation efficiently to expedite client services. ACTIVITIES & OTHER INFORMATION
Kindoria Mbagwu
1800 Gander Cove Lane Apt 3 Matthews North Carolina 28105 704-***-****
*******@*********************.***
Certifications & Awards:
● VSS Collegiate Sales Certification (Sept. 2022)
● Certified Nursing Assistant (1994-2007)
● Certified Bioprocess Technician (2000)
● IJCSA Training & Certifications (to be completed by 5/3/2024): o Residential Cleaning Specialist
o Janitorial Custodial Certification
o Medical Cleaning Certification
o Biohazard Cleaning Certification
o Mold Inspection & Remediation Services
o Carpet Cleaning Certification
o Green Cleaning Certification
o Green Cleaning Masters Certification
o Customer Service Certification
● OSHA Compliant Certifications (completed April 2024): o Chemical Hazards Certification
o Bloodborne Pathogens Certification
Technical Skills & Tools:
● Proficient in Microsoft Office products, Canva
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