Office administrator
Resume:
Kathrine Fulton
Customer-oriented professional with a strong background in customer service and
administrative roles. Seeking a position as a Patient Experience Specialist at PFS Group to utilize my skills in compassionate patient communication, account resolution, and outstanding customer satisfaction.
126 Joe Carper Dr Apt. 402
Uvalde, TX 78801
*************@*****.***
EXPERIENCE
Motel 6, Uvalde, TX —Front Desk Clerk
2019 - 2021
● Managed front desk operations, including check-ins, check-outs, and guest inquiries.
● Answered phone calls, provided information to guests, and resolved issues promptly.
● Scheduled and coordinated guest reservations, ensuring accuracy and customer satisfaction.
● Processed billing transactions and handled deposits accurately. Hillcrest Funeral Home, Uvalde, TX — Head Secretary 2017 - 2019
● Assisted families with funeral arrangements, guiding them through the process with empathy and professionalism.
● Managed administrative tasks, including data entry, filing, and maintaining records.
● Coordinated appointments, meetings, and memorial services, ensuring smooth operations.
● Handled billing inquiries, prepared invoices, and maintained accurate financial records.
AT&T, Uvalde, TX — Customer Service Representative 2014 - 2016
● Delivered exceptional service to customers, resolving issues, answering inquiries, and providing product information.
● Collaborated within a team environment to ensure smooth operations and customer satisfaction.
● Demonstrated strong problem-solving skills to address customer concerns and improve their experience.
SKILLS
Detail-Oriented
Data Entry
Customer Service
Interpersonal
Communication
Solutions-Oriented
Problem Solving
EDUCATION
Dallas Institute of
Funeral Director
Services -
Dallas, TX
2014 - 2016
Southwest Texas
Junior College -
Uvalde, TX
2013 - 2014
Uvalde High School -
Uvalde, TX
2009 - 2012
REFERENCES
Available upon request
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