Grass Valley Customer Service

Paige Colongione

Firefighter

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills; in search of a meaningful opportunity to further my

career goal of becoming a Firefighter.

Email: **************@*****.***

Address: 13116 Thistle Loop, Penn Valley, CA 95946 Phone: 530-***-****

Penn Valley, CA

Jan 2024 - Present Firefighter Intern

Penn Valley Fire Department

Grass Valley, CA

Nov 2022 - Aug 2023 Barista

Dutch Bros

Grass Valley, CA

Aug 2021 - May 2022 Barista

Sierra Mountain Coffee Cafe

Grass Valley, CA

Aug 2020 - May 2022 Administrative support

Scinto Group

San Luis Obispo, CA

Aug 2020 - Dec 2020 Hostess

Blue Sky Bistro

Grass Valley, CA

Sep 2017 - Nov 2017 Hostess

Charlie's Cafe, Grass Valley

Experience

Assisted in responding to emergency calls, participating in fire suppression and rescue operations.

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Received hands-on training in equipment operation, incident command, and emergency medical procedures.

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Coordinated with team members to ensure effective communication and response to incidents.

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Ensured all equipment was maintained in proper working order according to manufacturer's instructions

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• Prepared and served coffee, espresso drinks, blended coffees and teas

• Addressed and resolved customer concerns to maintain brand loyalty Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

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Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

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Talked pleasantly with customers while taking orders and promoted positive image for business.

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• Filling

• Scanning

• General office assistance to accountant group

• Built positive relationships with other front-of-house and kitchen staff

• Demonstrated strong interpersonal skills when interacting with customers

• Resolved any customer complaints or issues quickly and professionally

• Food Preparation

Discussed job performance problems with employees, identifying causes and issues to find solutions.

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Answered customer inquiries and resolved customer issues in a timely manner.

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Linda, CA

May 2024 - Jun 2024 Firefighter 2 academy

Yuba College

Linda, CA

Sep 2023 - Dec 2023 Firefighter 1 academy

Yuba College

Grass Valley, CA

Aug 2022 - Dec 2022 EMT

Sierra College

Grass Valley, CA

Aug 2016 - Jun 2020 High school diploma

Nevada Union

Education

Skills

Hardworking

Works well in team enviroment

Receptive and Trainable

Customer Service

Problem Solver

Positive and Outgoing

Fire Control 4A & 4B

Vehicle Extraction Certification

Firefighter Survival Certification

Haz-Mat Certification

Confined Space Certification

Fire Decontamination Certification

Certifications & Courses

Contact this candidate