Support Specialist Sales

Experience

Centurylink/lumen Omaha, NE

Sales Support Specialist 05/2009 - 06/2024

Assisted sales representatives, via click to chat, in all aspects of the business including writing difficult orders, researching necessary information, and troubleshooting system issues to ensure accurate and consistent order processing.• Served as a liaison between customers, technicians, and engineers to ensure product availability, correct order procedures, and accurate billing of services.• Utilized dispatching software to check for technician availability for installation appointments, secure new appointments,or reschedule based on availability.• Rescheduled missed appointments from customers and technicians to ensure the proper installation of products.Communicated with customers through their preferred method of contact, including SMS texting, email, and telephone, to address any concerns with their pending orders. Centurylink/lumen Omaha, NE

Sales Consultant 05/2003 - 05/2009

• Resolved customer questions or concerns regarding services or billing.• Built rapport with customers and transitioned inquiries into sales opportunities.• Issue order as needed to establish, change or move service per customer request. Mutual of Omaha Omaha, NE

Licensed Insurance Agent 04/2001 - 04/2003

• Worked in a call center environment, answering hundreds of calls per week.• Researched policy information and coverage, including life insurance, accidental death coverage, and Medicare supplements. Skills

Congeniality, Customer obsession, Building rapport, Problem solving, Positive attitude, Attention to detail, De-escalation, Putting the customer at ease, Empathy, Verbal communication, Written communication, Mentoring Education

University of Nebraska - Omaha Omaha, NE

General studies

University of Nebraska - Kearney Kearney, NE

Elementry Education

Conestoga Jr Sr High Murray, NE

general studies 05/1992

Volunteer experience

Coach Plattsmouth Soccer Club, St.John School, and PJYA• Coaching and development of children through soccer, basketball and football.

Professional Summary

Experienced Sales Support Specialist with 23 years in the customer service field, adept at establishing rapport through conversation, demonstrating empathy, and making every customer feel like a top priority. Skilled in customer obsession, efficiency, and communication, l am seeking an opportunity to continue delivering exceptional service and making a meaningful impact in my customers lives.

Interests

• Mentoring• Coaching• Foster care• Autism• Family Scott Baxter

402-***-**** ***************@*****.*** 1012 s 9th st Plattsmouth Nebraska 68048

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