Customer Service Representative

FELIX A GUTIERREZ

***** ****** **. ******** ***. 48045 ****************@*****.*** 586-***-****

OBJECTIVE

To obtain employment with a company using my bilingual capabilities, extensive customer service and supervisory experience.

SKILLS & ABILITIES

Supervisory experience for over 15 years. Customer Service experience over 20 years.

EXPERIENCE

JLL GM/ HOUSEKEEPING SUPERVISOR

OCTOBER 2022- JUNE 2023

Supervised employees on a daily basis. Provided work assignments and work orders to be done on a specific night. Approve overtime when needed. Ensure that any spills in the plant are cleaned in a timely manner to avoid any safety incidents. Inspect assigned areas on a daily basis, to ensure work is done properly.

FIRST ADVANTAGE CUSTOMER SERVICE

APRIL 2022-SEPTEMBER 2022

Remote customer service representative. Scheduling appointments for fingerprinting, drug testing.

YANFENG AUTOMOTIVE INTERIORS AUTOMOTIVE INTERIOR ASSEMBLER January 2022-April 2022 Assemble doors for Ford Bronco on an assembly line, worked all stations efficiently and timely.

Faxon Academy SPANISH TEACHER FOR K-8th GRADE. August 2021-October 2021 Spanish teachers for children for grades of kindergarten up to 8th grade.

MOLINA HEALTHCARE COMMUNITY CONNECTOR

2019-2021 Contacted members daily via phone. Connected them with community resources. Assisted members daily with filling out paperwork, and assist with filing for subsidized housing, section 8 housing, utility assistance, tax relief organizations, legal aid, food pantries, clothing resources, appliance resources. Assist members keep their Medicaid benefits by filing exceptions for them and assisting them with filing work requirements.

Spanish Instructor Wayne County Community College/The Helm Life Center. 2016-December 2022 I created two curriculums to teach Spanish; Spanish for the Traveler which is a basic introduction to the Spanish language and culture. The second one which is Conversational Spanish, an intermediate Spanish course that allow you to use what you have previously learn and practice it in conversation. I also teach Spanish to children during the summer at Wayne County Community College District.

Police Authority Wayne County Community College 2016-2019 I worked at different college campuses as a Police Authority officer. Performed rounds on a daily basis, monitor cameras and classrooms daily. Ensure that there were no problems in the campus or classrooms. Responded to any alarms on different campuses as assigned. Attended necessary training to learn how to use hand cuffs, and how to make arrests. Qualified at the firing range on a monthly basis. Obtained a CPL.

UBER & LYFT DRIVER FOR BOTH COMPANIES 2017-2019 Drove clients on a daily basis through out different counties. Always obtaining a 5 star rating. Always maintaining a professional look with a great personality and attitude.

PRIMERICA SALES 2017-2018 Teach individuals how to save for the future and invest. Sold life insurances, as well as other products sold by Primerica.

SUPERVISOR DTE ENERGY

SEPTEMBER 1999 – AUGUST 2016

Supervised field service employees for 10 years, Collections, Billing, Energy Theft, Revenue Protection, Meter Reading, Gas Operations, ensuring that they would work safely and proficient while at customer’s homes and working at business locations. Supervised customer service employees for 3 years, while they took incoming phone calls and at customer service offices. Supervised collections and billing teams. Also worked as a community outreach supervisor developing and establishing new partnerships with Spanish Speaking Organizations. Worked along with Public Affairs to maximize the opportunity to reach out to different Organizations.

Improved relationships with other Community Organizations by meeting with directors to continue to build upon strengths of each Organization and closing the gap that existed between the company and the Spanish speaking community. Also supervised theft billing group obtaining revenues at sites that energy theft existed, also while a supervisor in Theft billing, I was able to lift the morale of employees and improved the process that allowed us to be more efficient and provide higher results, following process improvement tools. Held weekly team huddles going over Pareto charts, reviewing process maps to ensure that the group was constantly moving towards the True North. Perform 5 S’s at different locations, always welcoming input from employees to improve upon processes already in place.

Gutierrez LLC BUSINESS OWNER CLEANING BUSINESS 2014-1016 Managed and Coordinated housekeeping activities at different Doctor’s offices, Dialysis centers, Recreational Centers, Gyms, Day Cares. Actively communicated with Doctor’s offices, and Dialysis centers to ensure that the daily cleaning was always up to standards. Established and implemented policies and procedures for each of the sites. Achieved facilities goals and objectives.

DETROIT COMMUNITY HEALTH CONNECTION SUPERVISOR/TRANSLATOR June 1998—September 1999 Supervises office support staff to ensure optimal workflows and appropriate staffing. Serves as a liaison between Providers and clinical staff in daily operations. Managed the front office daily. Translated for Spanish speaking patients. Supervised office staff. Performed Medical Billing and ensure that the office was well equipped and patients will feel welcome by training the staff properly.

EDUCATION

WAYNE COUNTY COMMUNITY COLLEGE DISTRICT, AA DEGREE OBTAINED .

WAYNE STATE UNIVERSITY

WORKING TOWARDS MY BACHELORS DEGREE ON BUSINESS GLOBAL SUPPLY MANAGEMENT

My GPA is 3.2

MACOMB COMMUNITY COLLEGE WORKING ON A DEGREE ON SURGICAL TECHNOLOGY AND OBTAINING A CENTRAL PROCESSING DISTRIBUTION CERTIFICATE 2023-

COMMUNICATION

Made a number of presentations on a daily basis to different organizations while working in the community. In regard to promotions, assistance and rewards that the public could apply for and qualify. Teaching Spanish for the Traveler and Conversational Spanish at Wayne County Community College District. I was a speaker at several Religious Organizations and Community Organizations.

MILITARY

U.S Army from 1993 to 1998.

Leadership experienced obtained while in the service. I also worked as an interpreter while deployed and in other countries. Led a group of soldiers through every type of conflict in 3 different countries with no casualties. Combat Medic, Linguist and Weapons Specialists. Served as security detail while deployed. Cooking experience gained while in the military. Discipline and mission oriented. Always accomplishing the task.

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