It Qa Global Delivery

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Megha Jaishankar

United States ***************@*****.*** +1-732-***-**** in/meghajaishankar

SUMMARY

IT QA Leader with around 12+ years of extensive experience and demonstrated history of working in the Banking, Telecom, Finance & Mortgage domains with an acumen towards testing applications holistically. Self-driven Leader with proven capability of handling Global delivery teams across various geographical locations and different cultural backgrounds. Extensive knowledge of SDLC, STLC, and various software methodologies including Waterfall, Agile. EXPERIENCE

Test Manager/Automation Lead

Fiserv October 2023 - March 2024, Berkley Heights, NJ Worked in a highly dynamic CA AGILE/SCRUM environment and participated in scrum and sprint meetings.Implemented API testing using Postman.

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Experienced on developing Automation test scripts for frontend Client Central for Cards using Selenium Web Driver and Java as binding language.

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Developed Data Driven frameworks to retrieve test data from Excel files.Worked with applications based on C# and .net. Developed BDD based test scripts using Gherkin for Cucumber.

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ATM Transaction Testing on Tandem environment in ISO 8583 message format utilizing Visa card Test simulators for banking institutions.Debits & Credit Cards Testing. Cov), Faster Payments Services, CHAPS, BACS.

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• Experience working in Continuous Integration and Continuous Deployment (CI/CD) environments.Github for code repos.

• Publishing Weekly Status Report and Test Summary report to the stakeholder. Prepared the Monthly Governance Report and Resource Capacity Planning for each quarter. Defect Triage Meeting with stakeholders and resolve queries/defects in Jira.

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• Responsible for Functional, Regression testing, System Integration testing and providing support to Business in UAT. Conducting interviews, induction, training, and performance evaluation of all QA team members. Focused on continuous QA improvements, including the usage of appropriate testing tools, test techniques, and test automation.

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Led the development and implementation of automated testing frameworks using Selenium, reducing regression testing time by 50% and increasing

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Sr. Quality Engineer Lead/ Test manager

Rocket Mortgage Feb 2021 – August 2023, Detroit, MI Designed framework on the Playwr ight for the frontend using jest, UI on the internal portal for the taxations and integrated with CircleCI, experience using npm / yarn.

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Test Strategies, Plans, Executions over various QA, Regression, Production environments to test for QA, integration, regression and UAT testing using Java.

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• Design and development of tests using JMeter for API testing, Used Python to automate Test cases for API testing.

• SQL scripts for tests by cross checking data in backend on SQL server.

• Used SOAP UI & Ready API for testing API requests and responses.

• Experience in client server and web-based applications testing including API Testing using Postman& JMeter.

• Responsible for Setting up Web Services projects using WSDL in SOAPUI, Ready API provided setup help to other team members.

• Postman calls for API validations.

• Used Dynatrace for OnCall and bug identifications for systems and process degradation.

• Load Testing for various applications using Load Runner. Developed a new Load testing tool using open source K6 and integrating with our pipelines and having them hosted on Kubernetes clusters and having the results displayed and developed dashboards on Dynatrace.

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• Setup TFS Environment for CI CD, API Testing. Circle CI Pipelines related to Testing Stages.

• Responsible for test data preparation, RTM to ensure the test case coverage.

• Co-ordinate with Business users for the UAT testing.

• Publish the details in Test complete Sign off email to all stakeholders. Setup status meetings and the defect triage meeting with the developers (front-end, admin, downstream) and resolve the queries. Used JIRA tool for user stories and defects tracking.

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Test /QA Lead

Synchronoss Technologies July 2020 – Jan 2021, Bridgewater, NJ

• Setup status meetings and the defect triage meeting with the developers (front-end, admin, downstream) and resolve the queries.

• Experience in automation and support via Katalon Studio

• Experience in creating plans and library structures for automation via Katalon Studio

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• Analyze automation test result reports, Katalon Reports

• Used Quality Center (ALM) tool for test management and defects tracking. Initiated joint efforts amongst various teams to collaborate on data issues and environment availability. Extensively used Soap UI for middleware testing.

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Provided leadership in creation and execution of QA testing processes, test strategies, plans and bug documentation. Followed SDLC Methodology (Waterfall) for this project.

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• Technical analysis for applications on OSS and BSS platform to reduce delivery delays & provide better solution.

• Testing for Telecom OSS/BSS domain, various testing processes and methodologies

• Hands-on experience on E2E testing of OSS/BSS systems.

• Keeping up to date on QA training and methodologies

• Liaison as a single point of contact for KaiOS testing from Synchronoss to various clients handling QA. Module Lead/ QA Manager

Barclaycard US July 2016 – Jan 2020, Wilmington, DE

• Worked closely with Business Analyst, Project Manager, QA Manager and Dev Team to review the requirements.

• Used Service now for automating a few workflows and for the ticket managements.

• Involved in preparing High level scenarios and test cases. Developed and maintained different deliverables including test case specifications and test summary report.Reported defects in Quality Center.

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• Analyzed and Reviewed documents for test preparation, test approach and enhancement plans.

• Preparation of Test Closure Report.ACI,MTS payments Debit and Credit Cards Testing ( Transactions, Payments using ISO 8583 Standards)

• Participate in Weekly Status meeting.

Developed Regression suite in Selenium, Xcode and Android Studio, OEM testing using Appium Hybrid framework with Selenium was developed and generic keywords were implemented.

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Senior Test Engineer

Johnson, Eli Lilly ( through IBM) September 2010 - September 2014, India Review of functional specification, analyzed the requirements for new change controls, involved in design phase and created UML class diagrams for the use cases.

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• Test lead for the different releases managing team of around 6 people offshore and 2 onshore.

• Used BDD/Cucumber approach to write new automated tests.

• Coordination with the Project Managers and Development team for resolution of any outstanding issues.

• Status Reporting (Daily/Weekly status report, Test Summary Report and Productivity sheet).

• Test management and updating results in Quality Center, Coordination with PO, & Business.

• Creation, Updating and Review of Test Strategy, Test Plan, Test Cases and Test Scenarios. Involved in developing, updating and executing automated Regression test scripts using Selenium Web driver in Java, OEM testing using Appium.

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Senior Test Engineer

Tech Mahindra Jan 2007– June 2010, Bangalore, India Concept Exploration & Requirement Gathering, General Software Architecture understanding.Upper MAC Layer Development & Unit Testing using C++ on Sun Solaris.

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• Integration Testing of All ANC Layers using Ethereal and Wire shark tools.

• Deep Packet Inspection for Log Analysis using Wireshark for Bug Tracking.

• Integration testing of all the Protocol Stack Layers. Extensively worked on Telecom OSS/BSS domain, various testing processes and methodologies.Hands-on experience on E2E testing of OSS/BSS systems.

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EDUCATION

Bachelors in Engineering (Electronics & Communication) VTU • India

SKILLS

Waterfall

Agile

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HTML

Java

Rest API

JavaScript

C#

.net

Selenium

WebDriver

Playwright

Postman

Soap UI

JMeter

HP-ALM/Quality Center

Jira-Xray

Test Director

Qualify Tool

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