Customer Service Manager

EMMA BEVAN

*** * ****** **** **** Vineyard, Ut ~ **********@*****.*** ~ 209-***-****

SUMMARY

Personable, driven and solution oriented. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Looking for a new role where hard work and dedication will be highly valued. EDUCATION AND TRAINING

Bachelor of Science: Social Work

Brigham Young University Idaho, Rexburg, ID

EXPERIENCE

Rural Power and Light Large Commercial Solar Orem, UT Customer Support Manager Nov 2022 - Present

o Managed all customer service concerns and made detailed notes of each call. o Took on additional roles to assist in large commercial deals. o Diagnosed faults and technical problems with customers' solar systems. o Consulted and advised clients on service solutions. o Followed up with customers with open cases.

Nutrigold Orem, UT

Customer Relations Associate Apr 2022 - Nov 2022

o Answered and addressed customers /retailers questions and concerns with products. o Assists customers with their orders and communicates positively in a friendly manner. o Sent and responded to emails professionally.

o Progressed quickly in the company and took up new roles after two months of working. o Proficiently learned new ordering systems and computer programs. Credit.com, Progrexion Rexburg, Idaho

Call Center Agent May 2021 - April 2022

o Delivered fast, friendly and knowledgeable service for routine questions and service complaints. o Managed customer expectations by clarifying needs, identifying options and recommending services.

o Completed high volume of outbound calls per day with above-average conversion rates. o Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. The Church of Jesus Christ of Latter-Day Saints New Zealand Missionary June 2018 - Dec 2019

o Educated targeted groups on important skills for everyday living, community growth and faithful member ship building.

o Proselytize faith by giving talks, door-to-door canvassing and planning retreats. o Evangelized faith to people by providing individual counseling and leading groups in teaching, song and prayer.

SKILLS

o Proficient in using Office 360; Microsoft,

Excel, PowerPoint

o Verbal and Written communication

o Teamwork Skills

o Customer Retention Strategies

o Adaptable

o Building Customer Trust and Loyalty

o Call Control Skills

REFERENCES

Susan Williamson; Rural COO ~ ***@*******.** 210-***-**** Billy Kinsey; Rural Owner ~ **@*******.** 801-***-**** Cody Dickson; Rural Director of Operations ~ ***@*****************.** 801-***-**** Siana Nielsen; Rural Sales Account Manager ~ **@*******.** 775-***-****

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