Security Guard Customer Service

SAIDA MAXILIEN

**** * **** ****** ******** NY ***36 · 347-***-****

*************@*****.***

Profile

Seasoned and alert security professional with over 5 years of ability in ensuring secure environments, conducting thorough perimeter patrols, and verifying visitors effectively. Proven track record in maintaining a safe atmosphere. I am eager to utilize my skills and dedication as a security guard, creating a secure and inviting environment for all patrons.

SKILLS

Identifying objects, actions, and events / Excellent Customer Service / Access Control / Establishing and Maintaining Interpersonal Relationships / Documenting/Recording Information / Surveillance / Communicating with Supervisors, Peers, and Subordinates / Getting Information / Strong Teamwork Abilities / Positive Outlook and Attitude / Driving / Effective Time Management Skills / Attention to Detail

Professional Highlights

SECURITY CONCEIRGE

Manage access control for building entry

Answer calls and provide assistance to visitors and employees

Issue loaner badges to individuals without their personal badges

Monitor lobby access and ensure security protocols were followed

Conduct safety checks to maintain a secure environment

Notify employees of guest arrivals

Greet and assist visitors in the lobby

SECURITY GUARD

Monitored surveillance equipment and conducted periodic premises patrols to ensure the safety of building inhabitants.

Inspected building and verified visitors upon entry, including guests, couriers, and personnel.

Reported all activities and statuses to supervisors regularly.

Investigated security breaches when prompted.

Welcomed and assisted visitors, ensuring a positive and professional first impression.

Managed access control by verifying the identity of individuals entering the premises.

Answered and directed phone calls, addressing inquiries, and transferring calls to the appropriate personnel.

Monitored surveillance systems and responded to security alerts or incidents.

Handled the packaging and mailing of outbound packages and correspondence in a timely manner.

Maintained a secure and orderly environment during student dismissal, ensuring the safety of all individuals leaving the premises.

Conducted regular patrols to detect and deter any unauthorized activities.

Collaborated with school staff to address security concerns and respond to incidents promptly.

Conducted mobile surveillance using relevant technology to enhance security measures.

Provided information and assistance to employees, visitors, and the public professionally.

Remained updated on security protocols, procedures, and industry best practices.

Worked in residential buildings, conducting frequent patrols to ensure resident safety and security.

Responded to resident concerns and emergencies promptly, providing assistance as needed.

Enforced community rules and regulations to maintain order and safety within residential areas.

Assisted with lockouts and provided access to authorized individuals.

CASHIER/CUSTOMER SERVICE

Processed purchases and orders using a cash register, entrusted to handle money securely.

Greeted customers warmly and assisted with all issues and complaints.

Bagged purchases as required.

Maintained a positive customer experience efficiently.

Work History

Uber

January 2024 - Current

Manhattan NY

ISSM Protective Services

January 2019 – December 2023

Brooklyn NY

CHECKERS

July 2016 – October 2018

Brooklyn NY

EDUCATION

KINGSBOROUGH COMMUNITY COLLEGE

Majored in CRIMINAL JUSTICE

Associates Degree

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