Service Representative Delivery
Resume:
MARCEDDA O’NEAL
CLARKSVILLE, TN 37042
************@*****.***
Dedicated Member Service Representative driven to increase satisfaction and loyalty with proactive support. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent multitasker and independent problem-solver.
EXPERIENCE
AUGUST 2023-MAY 2024
AREA SUPERVISOR, ross dress for less
Assigned employees to specific duties
Trained and developed staff
Resolved customer complaints and inquiries
SEPTEMBER 2021 – MARCH 2023
MEMBER SERVICES REPRESENTATIVE, sitel corporation
Processed variety of transactions
Performed troubleshooting and maintenance tasks and resolved problems related to service charges and fees
Collaborated with internal departments to find resolutions and conduct further research on customer accounts
SEPTEMBER 2018 – JANUARY 2021
LICENSED INSURANCE SALES AGENT, ttec
Responded to customer inquiries and issues, maintaining sound sales practices
Explained different options to prospective clients and recommended suitable insurance policies
Promoted policy sales with explanations of plan features and advantages over competitor products
EDUCATION
MAY 2017
ASSOCIATE IN SCIENCE, daymar college
Billing and Coding
DECEMBER 2015
ASSOCIATE IN SCIENCE, daymar college
Business Management
SKILLS
Account management
Issue resolution
Time- management
Adaptability
Problem solving
Inbound call management
Critical thinking
Loss prevention
Leadership
Inventory management
REFERENCES
Available Upon Request
Contact this candidate