Pharmacy Technician Call Center

Miglaude Baptiste

*********@***.*** 305-***-**** 9028 SW 215 ST Cutler Bay, FL 33189 WWW: Bold Profile Objective To obtain the with Pharmacy Technician demonstrated command of courteous clients support and knowledge of health services.

License

Certified PTCB Pharmacy Technician.

Registered Florida State Board of Pharmacy Technician License Work Experience Call Center Representative-Pharmacy Technicians - Walgreens Boots Alliance (Miami, FL ) January 2023 - March 2024

Operates patient prescription requests within HIPAA guidelines and enters refill orders for processing.

Correlates with patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

Deliver assistance to Pharmacists.

Determines Third Party Rejects by reviewing information, making corrections and resubmitting for processing according to patient plan demands. Pharmacy Technican (Per Diem) - Baptist Health Hospital (Miami, FL ) January 2022 - May 2023

Assisted the pharmacist in filling prescriptions, answered phone calls Maintained all the product labels.Dispensed medications to patients with pharmacist orders.

Checked medications for content, accuracy and completeness. Promptly submitted replenishment orders to prevent shortages.

Pharmacy Technician - Community Health Of South Florida Inc. (Miami, FL ) August 2020 - August 2021

Communicated extensively with patients to provide assistance, support and instructions. Entered and processed patient prescriptions in company system. Administered medications as per pharmacist.

Checked medications for content, accuracy and completeness of all drug packaging and labeling. Calculated dosage, filled prescriptions. Education Bachelor of Science in Bachelor of Science Degree in Hospitality December 2018

Florida International University, Miami, FL

Pharmacy Technician

October 2011

Barry University, Miami, FL

Relevant Courses

Medical / Pharmaceutical Terminology - Pharmacy Calculations Pharmacy Law and Ethic - Medication Compounding- FDA Drug Safety- Basic Anatomy

-Prescription Filling

Skills Languages : Spanish - French Software Skills- Microsoft Office, PowerPoint, Excel, extensive medical

terminology. Filling medication orders.

Multi-Tasks. Problem Solving.

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